Bilingual Policy Specialist, Policy Change

Manulife; Montreal; Remote; CAD 44,000 - 75,000; Full time

Job summary

A leading financial services provider is seeking a Policy Specialist to manage complex transactions and deliver excellent service to clients. The ideal candidate is bilingual in French and English, has strong decision-making and communication skills, and can thrive in a fast-paced environment. The position is fully remote, offering a salary range of $44,775.00 - $74,625.00 CAD and a wide array of customizable benefits.

Benefits

Customizable health and wellness benefits

Retirement savings plans

Paid time off

Qualifications

• Proficient in both French and English.
• Strong organizational skills and attention to detail.
• Ability to work in fast-paced environments.

Responsibilities

• Handle complex transactions in a timely manner.
• Provide excellent service to internal and external clients.
• Collaborate with teams to meet service standards.

Skills

Bilingualism (French and English)

Decision-making skills

Interpersonal skills

Excellent communication

Organizational skills

Education

College diploma or equivalent experience

Job description

Overview

The Policy Specialist will be reporting to the Supervisor in Legacy Operations and will be responsible for handling transactions with various levels of complexity.

Responsibilities

• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether by email, phone calls, or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Collaborate with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services
• Consistently meet or exceed productivity, quality and service standard objectives.
• Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
• Ability to perform a wide range of tasks across the business area
• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
• Confidently communicate (written or phone) with internal, external clients, sponsors, agents, and brokers in a courteous and professional manner
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

Qualifications

• Bilingualism (French and English) is a prerequisite
• College diploma or equivalent experience
• Strong decision-making and interpersonal skills
• Excellent verbal and written communication
• Ability to work independently and manage multiple tasks
• Highly organized with attention to detail
• Adaptable to fast-paced environments
• Strong customer service orientation
• Proactive and self-motivated

What you’ll experience when you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and strives to attract, develop and retain a workforce that is diverse and inclusive. We are committed to fair recruitment, retention, advancement and compensation, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and location

Location: CAN, Quebec - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between $44,775.00 CAD - $74,625.00 CAD. If applying outside the primary location, please contact [e-mail] for the salary range for your location. Actual salary will vary based on market conditions, geography and factors such as knowledge, skills, qualifications, experience and education/training. Employees may participate in incentive programs tied to performance.

Benefits: Manulife offers eligible employees a wide array of customizable benefits (health, dental, mental health, vision, disability, life and AD&D, adoption/surrogacy and wellness benefits), retirement savings plans, and paid time off. For U.S. applications, contact [e-mail] for information about U.S.-specific paid time off provisions.