Bilingual Patient Services Associate

McKesson; Quebec; On-site; CAD 36,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Patient Services Associate to provide vital administrative support within a patient support program. The role demands excellent communication skills, critical thinking, and the ability to work effectively with healthcare professionals and patients. Candidates should possess relevant education and experience in related fields.

Qualifications

• 1 to 2 years of experience in an administrative role preferred.
• Minimum of 6 months to 1 year experience in customer service.
• Knowledge in medical terminology, health care environment is an asset.

Responsibilities

• Provide administrative support for patient enrollment and communication.
• Execute data entry and manage inbound communications efficiently.
• Participate in continuous improvement activities related to quality.

Skills

Communication skills

Critical thinking

Data entry skills

Education

High School Diploma or equivalent

University or College degree in Life Sciences, Communication or related field

Job description

The Patient Services Associate (PSA) is an integral part for a patient support program (PSP). This role will require the candidate to perform administrative / data entry support in order to complete patient enrollment, safety reporting, management of inbound / outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidate’s excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to; provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Specific Responsibilities

Administrative responsibilities include and are not limited to :

• Provide cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments / reviews, internal / external communications, field staff support, reports[daily, weekly, monthly, etc.], data clean-up, meetings, maintenance of filing system, and general office / administrative duties as well)
• Ensure complete and high-quality data entry into our database systems
• Provide effective and timely management of inbound faxes and email communication
• Execute other ad-hoc administrative duties, as they are assigned
• Resolve routine questions and problems
• Process work, prioritize tasks, organize and plan to meet objectives in a timely and efficient manner
• Follow standard procedures to accomplish assigned tasks
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Request financial transactions to be processed based on communicated program guidelines
• Receive, record and report Adverse Events, as per program working instructions.

General Responsibilities

• Maintain exemplary cleanliness and organization of personal desk and common administrative areas
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.
• Participate in execution and documentation of test plans
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• High School Diploma or equivalent
• University or Collage degree in Life Sciences, Communication or related field preferred
• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset
• 1 to 2 years of experience in an administrative role is preferred
• Minimum of 6 months to 1-year experience in customer service
• Health care service is an asset
• Strong communication skills, written and verbal, in English and French.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

36,000 - $59,600

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