Bilingual Patient Care Specialist (Remote)

Shoppers Drug Mart; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading retail pharmacy in Mississauga is seeking a Patient Support Specialist. In this role, you will serve as the primary contact for enrolled patients, conduct welcome calls, and advocate for patients in securing medication funding. The ideal candidate has a college diploma or university degree, along with 2-3 years of healthcare experience. Competitive pay and a collaborative work environment are offered, along with opportunities for advancement.

Benefits

Competitive pay

Purchase discount program

Online learning and development

Supportive work environment

Temporary position with benefits

Qualifications

• 2-3 years experience in healthcare or pharmaceutical industry with direct patient interaction.
• Strong computer skills in a Windows environment.
• Experience in Customer Service or Call Centre setting.

Responsibilities

• Serve as a single point of contact for patients and doctors.
• Conduct welcome calls to gather patient information.
• Coordinate program services for prompt patient support.

Skills

Customer Service

Patient Advocacy

Reimbursement Knowledge

Bilingualism (French & English)

Education

College Diploma or University Degree

Tools

MS Office

Job description

Employer Industry: Retail Pharmacy and Health Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay with a purchase discount program
- Online learning and development through the Academy
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and outcomes
- Temporary position with benefits

What to Expect (Job Responsibilities):
- Serve as the single point of contact for patients enrolled in the support program and their prescribing physicians
- Conduct welcome calls to gather information, introduce patients to the support program, and obtain necessary patient consent
- Inform patients about all program offerings, including reimbursement support and self-injection training
- Act as a patient advocate, exploring funding options for medications and managing documentation for successful reimbursement outcomes
- Coordinate program services effectively, ensuring prompt access to therapy and ongoing patient support

What is Required (Qualifications):
- College Diploma or University degree is required
- 2-3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction
- Familiarity with public and private third-party drug reimbursement plans
- 2-3 years of experience in a Customer Service or Call Centre setting
- Strong computer skills in a Windows environment, with experience in MS Office and customer relationship databases

How to Stand Out (Preferred Qualifications):
- Bilingualism (French & English) preferred
- Demonstrated ability to work successfully in a fast-paced, team-based environment

#RetailPharmacy #PatientCare #HealthcareJobs #CustomerService #CareerGrowth

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