Bilingual Owner Operator

DHL Express Canada; Gatineau; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated delivery driver to ensure timely pick-ups and deliveries while maintaining high customer satisfaction. This role is crucial for representing the company professionally and involves managing route records, communicating effectively with customers, and adhering to safety regulations. The ideal candidate will possess a valid driver's license, a Cargo Van, and the ability to handle physical tasks. Join a forward-thinking team that values diversity and offers a dynamic work environment where your contributions make a real impact.

Qualifications

• Ownership of a Cargo Van respecting DHL standards is required.
• Minimum 1 year of commercial driving experience is an asset.

Responsibilities

• Deliver and pick up assigned materials within customer guidelines.
• Compile and submit accurate route records daily.

Skills

Bilingual in French and English

Interpersonal Skills

Ability to handle multiple tasks

Ability to work under pressure

Ability to lift and carry parcels (up to 70 lbs)

Tools

GCA scanner

Cargo Van

Job description

• Use GCA scanner for all required activities on the daily route; all scanable waybills, laser waybills.
• Delivery of all assigned material in the route area, within the specific requirements of both the customer and DHL.
• Pick up all assigned customer pick-ups within the specific guidelines of the Customer and DHL.
• Compile and submit accurate route records on a daily basis.
• Inform DHL of any route irregularities and significant competitor activity.
• Communicate effectively with customers over the phone and in person.
• Other duties as assigned.

ACCOUNTABILITIES/ RESULTS:

• Responsible for internal and external customer satisfaction.
• Professional representation of DHL at all times, including the maintenance and presentation of vehicle, uniform, waybills/product.
• Proactively manage the customer’s perception of and level of satisfaction with our service.
• On-time pick-up and delivery of customer shipments and completion of full route.
• Interact effectively with other members of the organization.
• Alert the Sales Department to potential customer opportunities and/or vulnerabilities.
• Maintain a secure and safe working environment for all staff.
• Follow all safety regulations from every facility and customer site.
• Comply with Collective Agreement.
• Alert operations management of service and safety issues immediately as they occur.
• Shipment processing complies 100% with Transport of Dangerous Goods requirements.

MINIMUM QUALIFICATIONS:

• Bilingual in French and English.
• Ownership of Cargo Van (respecting DHL standards) for use on the job.
• Demonstrated ability to handle multiple tasks.
• Valid Class 5 or G License.
• Minimum 1 year commercial driving experience is an asset.
• Demonstrated ability to work under pressure.
• Supply current driver's abstract, and meet requirements outlined in the CBA.
• Excellent interpersonal skills.
• Ability to lift and carry parcels, up to and including 70 lbs per piece, throughout shift as per CBA.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.