Bilingual Operator Monitoring Station, Day Shift, Alarmforce

Bell Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in security solutions is seeking dedicated professionals for a full-time role in their call center operations. This position involves managing alarm signals and providing exceptional customer service. Candidates with a background in telecommunications or call center experience are encouraged to apply.

Qualifications

• Preferred education in 911 Telecommunications or equivalent experience.
• Experience in a call center/dispatch environment.

Responsibilities

• Handling inbound alarm/medical alert calls and other alarm signals.
• Processing alarms in a timely manner and managing customer updates.
• Verifying ambulance, fire, and police dispatch authority for new contracts.

Skills

Strong customer service

Analytical skills

Decision making skills

Proficient with MS Office Suite

Ability to work independently

Knowledge of English and French

Education

Post-Secondary Education in a related field

High School Diploma with equivalent work experience

Job description

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AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Salary:Hourly rate +eligible for bonus monthly

Job Status:Regular - Full-time

Hours of Work:8 AM to 8 PM

Responsibilities

• Handling inbound alarm/ medical alert / 2 way calls
• Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accounts
• Medical alarm response including Global Positioning System monitoring
• Processing and resolving alarms in a client relationship software system
• Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
• Processing alarm in a timely manner and within defined time intervals
• Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
• Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
• Contract verification from processing – 2 stage check process
• Verify ambulance, fire, and Police dispatch authority for new contracts

Qualifications

• Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
• Previous experience in a call center/dispatch environment

Skills and requirements

• Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
• Must be available to work 3 or 4 consecutive 12-hour shifts
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical, and decision making skills
• Ability to work independently and as a member of a team
• Knowledge of English and French is required

#Referral

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 06/23/2025

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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