Bilingual Operations Specialist

Applied Medical; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading medical device company in Canada is seeking a Bilingual Operations Specialist to support key operational functions. The role encompasses customer service, sales operations, logistics, and finance, requiring fluency in English and French alongside strong organizational skills. Candidates should possess a bachelor’s degree and a minimum of three years of relevant experience in a fast-paced, dynamic environment.

Benefits

Medical and dental coverage

Flexible benefits account

Shared RRSP contributions

Generous holiday and vacation accrual schedules

Qualifications

• Fluency in both English and French (written and spoken).
• Minimum three years of experience in customer service or an operational support role.
• Proactive, analytical, hands-on attitude in a dynamic environment.

Responsibilities

• Deliver exceptional customer service and resolve inquiries efficiently.
• Assist in managing sales-related processes and documentation.
• Support accounts receivable and accounts payable functions.

Skills

Customer Service

Problem-Solving

Communication

Organizational Skills

Analytical Skills

Education

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Logistics, Supply Chain, Economics, Project Management

Tools

Microsoft Excel

Microsoft Outlook

SAP or similar ERP systems

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Bilingual Operations Specialist will play a vital role in supporting key operational functions at Applied Medical Canada. This position is designed for a proactive and adaptable professional who thrives in a dynamic environment and is fluent in both English and French. In addition to customer service responsibilities, the role will include tasks related to sales operations, finance, logistics, procurement, and cross-functional initiatives.

Key Responsibilities:

• Customer Service Support:
  • Deliver exceptional customer service by providing high-quality assistance and resolving inquiries efficiently.
  • Process and manage customer orders, ensuring accuracy and timely updates.
  • Act as a liaison between customers and internal departments such as Credit, Sales Operations, and Shipping to address and resolve issues.
• Sales Operations Support: Assist in managing sales-related processes and documentation to streamline operations and support the sales team.
• Finance (AR and AP): Support accounts receivable and accounts payable functions, including invoice processing, payment follow-ups, and reconciliation tasks.
• Logistics Coordination: Collaborate with internal teams and external partners to ensure smooth delivery and distribution of products.
• Record Maintenance: Maintain accurate and up-to-date records in compliance with regulatory standards.
• Procurement and Vendor Management: Assist with procurement processes, vendor coordination, and purchasing to ensure operational efficiency.
• Cross-Functional Support: Participate in initiatives that involve collaboration across multiple departments, contributing to the organization’s broader objectives.

Position Requirements

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Logistics, Supply Chain, Economics, Project Management, or other related field.
• Fluency in both English and French (written and spoken).
• minimum three years of experience in customer service or an operational support role, preferably in a distribution or healthcare environment.
• A proactive, analytical, hands-on attitude, demonstrating the ability to adapt to changing priorities and contribute creatively in a fast-paced, dynamic environment.
• Proficiency in Microsoft Excel and Outlook.
• Demonstrated ability to work independently and as part of a team.
• Excellent organizational, problem-solving, and communication skills.

Preferred

• Experience with SAP or similar ERP systems.
• Familiarity with logistics operations.

Benefits

Applied Medical offers an excellent and competitive compensation and benefits package including medical and dental coverage, flexible benefits account, shared RRSP contributions and generous holiday and vacation accrual schedules.