Bilingual Operations Officer

rbc; Montreal; Presencial; CAD 45 000 - 65 000; Tempo integral

Resumo da oferta

RBC in Montréal is seeking a Personal Lending agent to manage mortgage requests, maintain files, and liaise with notaries and business partners to finalize disbursements.

The role emphasizes teamwork, accuracy, and service quality in a fast-paced environment, with a Monday-to-Friday schedule and flexible hours. Bilingual English and French are required to effectively support RBC partners across Canada.

Qualificações

• Bilingual English and French required for regular RBC partner communications across Canada.
• Strong background with Windows-based applications (Word and Excel) and fast data-entry.
• Ability to problem-solve through active listening and maintain organization in a high-volume setting.
• Detail-oriented with excellent time-management and the capacity to handle multiple tasks.
• Able to adapt to tasks outside primary responsibilities and work under pressure while ensuring quality.
• Comfortable working in a collaborative, cross-functional team environment.
• Knowledge of additional tools is a plus (OLBB, OLMS, LINX, CASPER, HOST).

Responsabilidades

• Process the mortgage request for funds.
• Process the fees for various file types.
• Provide professional service to notaries and business partners.
• Work effectively in a team environment.
• Demonstrate understanding of client impact.
• Collaborate with core team and other business functions to deliver seamless service.

Conhecimentos

Bilingual (English & French)

Microsoft Word

Microsoft Excel

Active listening

Organization

Detail-oriented

Multitasking

Working under pressure

Flexibility

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Job Description

What is the opportunity?

In this role based in Personal Lending the agent will be responsible for the mortgage request for funds, and the maintenance of the files. The agent will occasionally have to be in contact with notaries through the phone and complete different activities for the finalization of the mortgage disbursement.

In this role, you will not only deliver exceptional support to the mortgage Funding team but also have the opportunity to contribute to initiatives beyond core responsibilities. This position offers a unique chance to stretch your skills, broaden your expertise, collaborate across diverse areas, fostering professional growth in a fast-paced environment.

Business hours:

Monday to Friday with a flexible schedule between 8h30-18h00. Overtime required when necessary.

What will you do?

• Process the mortgage request for funds.
• Process the fees in regard to the different types of files.
• Offer a professional service to notaries and business partners
• Working effectively in a team environment
• Demonstrating a strong understanding of clients impact
• Collaborate effectively with the core team and other business functions to deliver seamless service

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Strong background with the use of windows-based computer applications such as Word and Excel combined with accurate keyboarding skills
• Demonstrated ability to problem-solve through active listening
• Demonstrate strong organization skills
• Maintaining a detail-oriented approach while working in a high volume environment
• Be motivated employee, able to work multiple tasks with a strong growth desire
• Ability to work under pressure with short delays while maintaining superior quality control
• Maintain flexibility to support tasks and priorities outside of primary responsibilities

Nice-to-have

• Knowledge of OLBB, OLMS, LINX, CASPER and HOST.
• Being flexible and adaptive to work different tasks during a given day.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Additional Job Details

Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
PERSONAL & COMMERCIAL BANKING Job Type:
Regular

Regular Pay Type:
Salaried

Posted Date:
2026-09-17

Application Deadline:
2026-10-28

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.