Bilingual Operations Associate III

Job Summary

Job Description

What is the opportunity?

As an Operations Associate - Fulfillment & Imaging Group, you will be responsible for performing daily oversight on complex processes and provide analysis and customer service support for exception-based complex and/or highly specialized Operation’s processes. You will be responsible for handling/processing CRA inquiries such as Requirements to Pay and Request for Information. You will liaise with various operations departments to research and investigate inquiries and issues, resolve concerns, with the aim to provide a seamless operations service experience.

Please note: This is a hybrid role, where the expectation is 3-4 days per week you are commuting into the office. The applicant should be ready to pivot if RBC further adjusts the number of days an employee is required to be at the office versus their eligibility to work from home.

What will you do?

• Investigate and process CRA RTPs (Requirement to Pay) inquiries (English & French) and RFIs (Request for Information) inquiries (English & French) for Dominion Securities and Direct Investing in a professional manner.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
• Train and act as a resource for other Operation’s team members.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must-have

• Strong verbal and written communication skills, both in the English and French languages.
• Ability to understand and meet business daily support needs on an ongoing basis.
• Ability to work efficiently and accurately on exception-based, complex, and/or highly specialized processes with minimal supervision.
• Strong customer service, organizational skills, attention to detail and confidentiality.
• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, French Language, Operational Delivery, Organizing, Process Improvements, Professional Etiquette, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-01-31

Application Deadline: 2025-04-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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