Bilingual NCC Operator

Allied Universal; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual NCC Operator to join their dynamic team. This full-time role offers a unique opportunity to handle alarm dispatching and liaise with mobile patrol teams while providing exceptional service to clients. The ideal candidate will be fluent in both French and English, possess strong communication skills, and be adept at multitasking in a fast-paced environment. With a commitment to employee growth and comprehensive benefits, this position is perfect for those looking to advance their careers in a supportive and rewarding workplace.

Benefits

Opportunities for growth and career advancement

Comprehensive health and dental benefits

Paid training and development programs

Qualifications

• High School diploma is required; fluency in French and English is a must.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handle dispatching for alarm responses and mobile services.
• Act as liaison between monitoring stations and mobile patrol teams.
• Respond to alarms and manage incoming calls.

Skills

Fluent in French and English

Microsoft Office Suite

Interpersonal skills

Communication skills

Ability to multitask

Dispatch experience

Education

High School diploma or equivalent

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Bilingual NCC Operator

Position: Full time

Salary: $23.00 / hr

Schedule: Sunday - Saturday

Shift: Various

Responsibilities:

• Handle the dispatching process end to end for all alarm response, ad hoc patrols and ad hoc mobile services that are received in the NCC.
• Act as the liaison between the various monitoring stations and the front line mobile patrol team.
• Interact with all subcontractors as needed with respect to mobile services dispatches and ad hoc coverage requests.
• Intake and route all incoming ad hoc coverage requests.
• Responsible for the intake and reporting of all calls that are received on specific customer after hours lines.
• Respond to and handle all alarms generated on the client’s remote video monitoring (RVM) units.
• Handle all general incoming phone calls.
• Issue critical incident notifications upon receipt of a report of such incidents.

Skills Required:

• High School diploma or equivalent
• Strong knowledge of Microsoft Office Suite, Windows-based computers and peripheral equipment, Outlook, Word and Excel
• Superior interpersonal and communication skills over the phone and in person
• Fluent in both French and English languages with the capability to read, write and effectively communicate in both languages
• Ability to deal with internal and external customers and perform multiple tasks in a timely, courteous and professional manner
• Must be able to meet deadlines, work independently, take initiative and follow through with requests and details
• Previous experience in a communications or dispatch role is preferred but not essential

Benefits:

• Opportunities for growth and career advancement.
• Comprehensive health and dental benefits.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, degree verification and professional verification.

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID

2025-1367680