Bilingual Mortgage Funding Manager / Gestionnaire de Financement d'Hypotheque

MCAP; Waterloo; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading mortgage organization is seeking a Manager, Funding to provide regional leadership and oversee Closing Coordinators. The ideal candidate will have a strong background in the mortgage industry, excellent bilingual communication skills, and proven leadership abilities. This role is pivotal in ensuring the prompt processing of mortgage transactions while promoting a culture of high performance and continuous improvement in a fast-paced environment.

Qualifications

• 5 years’ business experience in the Residential Mortgage Industry.
• 5 years’ experience in a leadership role.
• Ability to make informed decisions and negotiate effectively.
• Strong written and oral communication skills.

Responsibilities

• Manage resources to ensure efficient processing of mortgage transactions.
• Monitor performance and provide coaching for Closing Coordinators.
• Ensure adherence to MCAP policies and risk objectives.
• Foster a culture of continuous improvement within the team.

Skills

Leadership

Bilingual (French and English)

Analytical skills

Interpersonal skills

Negotiation skills

Customer service skills

Education

University or College Degree

Accredited Mortgage Professional (AMP)

Tools

Microsoft Office

SharePoint

Job description

The Role

This position is responsible for regional leadership and management of Closing Coordinators to ensure prompt and accurate processing of the closing mortgage transactions for all Direct and Broker originated loans for all Brands.

The Manager, Funding will be accountable for the regional attainment of MCAP service level agreements for Closing Coordinators and for monitoring performance and accuracy of team members to identify gaps and provide coaching, training and development that will ensure performance excellence.

Bilingualism in French and English is required for this position to interact, support and / or provide services to French and non-French speaking lawyers, solicitors, employees and / or partners inside and / or outside the province of Quebec.

Planning and Performance

• Managing resources to efficiently distribute weekly funding report, documentation verification and fundings between team members to meet or exceed service standards
• Ensure all staff understand MCAP Policy and Risk Objectives to ensure high asset quality
• Identify any changes to existing procedures or funding policies that are causing solicitors to make unnecessary inquiries or that impact productivity.
• Accountable for managing costs that are incurred due to errors or processes
• Accountable to meet service level standards
• Accountable for liaising, negotiating and problem solving with service providers to ensure smooth processes and that MCAP is seen as an Expert Partner.
• Responsible for ensuring mortgages are registered and all security is in place prior to funds being advanced and that funds are advanced on a timely basis
• Monitor all activities to ensure they are performed within MCAP’s documented process
• Communicate with staff to resolve any escalated issues around documentation or closings
• Review and fund mortgages according to Loan Authority Approval and MCAP policies / guidelines
• Maintain up to date knowledge of MCAP and market condition to transfer knowledge to team

Tracking and Reporting

Performance Agreements

Utilize Closing reports for all brands for daily review and broker / solicitor follow ups

Monitor dashboard to manage workload distribution

Lead and Manage Staff

Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry

Recruit and develop the right people that believe in and reflect in their behavior, MCAP’s Values and culture

Provide leadership, direction and coaching to direct reports to facilitate the achievement of goals and objectives

Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives

Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner

Identify staff’s strengths to provide suitable career path

Establish goals and provide guidance to encourage development of employees

Identify gaps in performance and develop a plan for improvement

Develop staff in keeping with succession planning and ongoing business requirements

Establish and maintain an effective system of communication throughout the business unit

Ensure a continuous improvement culture is established and encouraged

Deal rapidly with serious disciplinary problems, such as absenteeism and performance issues and participate and recommend hiring of new employees.

What You Bring To The Team

5 years’ business experience in Residential Mortgage Industry

5 years’ experience in a leadership role

Ability to identify, assess and articulate issues and liabilities that may be complex to define and understand

Ability to identify issues and present alternative course of action

Strong interpersonal skills and able to foster and maintain relationships with all levels of staff and third-party professionals; flexible and approachable

Strong decision-making, sound judgment and negotiation skills

Willing to share knowledge, enjoys learning and can motivate self and others to attain goals

Strong work ethic

Exceptional oral and written communication skills

Excellent organizational and time-management skills

Ability to multi-task in a fast-paced environment

Strong analytical and problem-solving skills

Ability to lead change initiatives and foster positive relationships

Strong customer service skills

Self-driven, motivated with the ability to work independently and in a team environment

Carries out duties with integrity and takes responsibility for actions

Knowledge of CMHC, Canada Guaranty and Genworth policies

Ability to think outside the box and be able to provide solutions through innovative thinking

Ability to pull resources together to meet deadlines

Excellent problem-solving and conflict resolution skills

Proven ability to coach, mentor and train staff

Knowledge and understanding of the mortgage business and industry trends as it relates to the business unit and MCAP

Microsoft Office knowledge and application required

SharePoint experience

University or College Degree

Accredited Mortgage Professional (AMP) (preferred)