Bilingual Membership Administrator

The Canadian Medical Protective Association; Ottawa; Hybrid; CAD 58,000 - 68,000; Full time

Job summary

A healthcare association in Ottawa is seeking a Bilingual Membership Administrator. The successful candidate will provide customer service and support to members, requiring proficiency in both French and English. Responsibilities include managing member inquiries and maintaining detailed records. The role offers a salary range of $58,100 to $67,500, with a hybrid work setup. Apply by August 25, 2025.

Benefits

Health and dental benefits

Paid time off

Qualifications

• 4-6 years of customer service experience in a contact center.
• Experience with program-specific systems applications and databases.
• Ability to interpret and apply policy using judgment.

Responsibilities

• Assesses, processes, verifies, and responds to member requests.
• Prepares written documentation for specific inquiries and requests.
• Provides feedback on membership information and guidelines.

Skills

Bilingualism (French and English)

Customer service skills

Organizational skills

Verbal and written communication skills

Attention to detail

Education

Diploma or certificate program (2-3 years)

Tools

MS Office

SugarCRM

Job description

Description

Position at Canadian Medical Protective Association

BILINGUAL MEMBERSHIP ADMINISTRATOR

• We are currently hiring for two positions: one permanent role and one 1-year term. Both positions are eligible for health / dental benefits and paid time off.

If you are a proficient communicator in both official languages and have a strong work ethic with a focus on customer service, then this is the opportunity for you!

CONTRIBUTING TO THE CMPA

Membership Services provides information, advice, and support services to members to enable the management of their CMPA membership and eligibility for medical-legal protection and other CMPA services. The Contact Centre is the entry point for all inquiries to the CMPA, member validation, case creation, and assignment. The division screens phone calls for medical-legal assistance and transfers these calls to facilitate timely and appropriate member support. The Membership Services team handles more than 155,000 inquiries per year.

POSITION OVERVIEW

The Membership Administrator provides customer service to the CMPA’s members and business partners in a knowledgeable and professional manner via phone, written correspondence, and computer interactions. Reporting to the Supervisor, Membership Services, the Membership Administrator provides high-quality customer service in one or more of the following areas: membership standards and procedures, multifaceted membership requests, registration, provincial reimbursement and licensure programs, third-party requests, and service improvement initiatives. The Membership Administrator also performs a variety of other departmental tasks as required.

POSITION ACTIVITIES

1. Assesses, processes, verifies, and responds to member and external requests. This involves compiling appropriate research and trends information, working with other programs and departments to ensure requests are addressed in the proper manner. Escalates cases as required.
2. Prepares written documentation and responses to specific inquiries and requests. Ensures appropriate logs, records, and systems are maintained.
3. Provides information, interpretation, and feedback on membership information, guidelines, and policies.

EDUCATION AND EXPERIENCE

1. Diploma or certificate program (2-3 years)
2. 4-6 years of customer service experience in person or in a contact centre environment
3. Experience in customer service principles and best practices
4. Knowledge of software and computer applications: MS Office, and various databases and/or internal software applications
5. Experience working with program-specific systems applications and databases
6. Experience with SugarCRM is considered an asset

SKILLS AND ABILITIES

1. Bilingualism (French and English) oral and written is mandatory
2. Customer service, verbal and written communication skills; spelling and grammar skills
3. Organizational skills; ability to work independently and as part of a team; ability to set priorities in a multi-tasked environment
4. Ability to interpret and apply policy, using judgment
5. Ability to perform basic mathematical calculations quickly and accurately
6. Strong attention to detail

POSTING DETAILS

• We are currently hiring for two positions: one permanent role and one 1-year term. Both positions are eligible for health / dental benefits and paid time off.
• Salary range: $58,100 to $67,500 – classified as a level 6
• Location: Hybrid – Primary Remote Job. You can work from a home-based office mainly within Ontario and Québec, with regular on-site presence at the CMPA office (up to 1-2 days per week). If you prefer to work in an office setting as your primary workspace, you can choose to work out of the CMPA’s office located in Ottawa, Ontario near Dow’s Lake. This role cannot be performed fully remotely.
• Skill assessment: selected candidates will be evaluated on verbal and written proficiency in both French and English.
• Application deadline: Monday, August 25, 2025, at 4:00 PM (EST)
• The targeted start date is October 14, 2025