Bilingual Member Setup Specialist

Manulife; Kitchener; On-site; CAD 53,000 - 90,000; Full time

Job summary

A leading financial services provider in Kitchener is seeking a Member Setup Specialist. The role involves managing eligibility data for corporate clients, requiring bilingual proficiency in French and English. Ideal candidates will have technical experience, particularly in managing large datasets, and strong customer service skills. The position offers a hybrid work arrangement and competitive compensation.

Benefits

Health and dental benefits

Financial education resources

Paid time off

Employee assistance plans

Qualifications

• Required bilingualism in French and English.
• Technical experience in handling large datasets.
• Proficiency in MS Office, especially Excel.

Responsibilities

• Manage eligibility data for Corporate client implementations.
• Liaise with clients and internal teams.
• Provide technical support and troubleshoot client issues.

Skills

Bilingual (French & English)

Customer service experience

Excellent time management

Analytical and problem-solving skills

Education

Post-secondary degree or equivalent

Tools

MS Office

Excel

Job description

Overview

Plan Member Administration is looking for a dynamic, positive, high-performing individual who enjoys working within a fast-paced, flexible, supportive and team-focused environment.

Reporting to the Manager-PMA, the Member Setup Specialist is responsible for managing eligibility data for traditional Corporate client implementations and facilitating eligibility requirements for Corporate amendments within Plan Member Administration.

Responsibilities

• Act as a key liaison for Plan Member Administration concerning Traditional Corporate New Issue implementations; attend meetings both internally and with clients; gather, receive, compare and audit client eligibility data to create and upload data electronically.
• Manage ongoing eligibility data during the warranty period; creation and implementation of electronic eligibility files with the client or through regular emails and spreadsheets from the client.
• Manage ongoing amendments for traditional Corporate clients; reviewing specific changes and determining the correct action to be taken, and updating the eligibility data as required.
• Confidently load and report on member data on various administrative systems.
• Provide expertise on related systems and procedures, file specifications and manual updating.
• Provide technical and administrative support to other departments as needed.
• Participate in troubleshooting and problem analysis in resolving client issues.
• Manage dedicated client caseloads with the ability to organize and prioritize in order to ensure a high level of customer service at all times while meeting tight deadlines.
• Liaise with the IS team on data/system issues and provide testing support.

Required Qualifications

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Post-secondary degree or an equivalent combination of education and work experience.
• Experience in a technical role; preferably related to review and/or manipulation of large data files.
• Proven experience with MS Office, with an intermediate to advanced level knowledge of Excel.
• Customer service experience, with a high aptitude for relationship building – internally and with clients.

Preferred Qualifications

• Previous experience with Group Benefits and associated products is an asset.
• Analytical, investigative and problem-solving skills and experience.
• Excellent time management and organizational skills.
• Results-oriented with a high degree of accuracy and attention to detail.
• Ability to work independently and within a team.
• Takes ownership and accountability for decisions, actions and results.
• Excellent interpersonal skills and written and verbal communication skills.
• Ability to demonstrate initiative, confidence and resilience in everyday situations.
• Responds to challenges and opportunities positively and productively.
• Ability to quickly learn new systems and processes.
• Ability to multitask concurrent/parallel activities and adapt to a continuously changing environment.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the website: Manulife

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$53,775.00 CAD - $89,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.