Bilingual (Mandarin/English) Customer Care Advisor - Scarborough, ON

Scotiabank; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Bilingual Customer Care Advisor in Scarborough, ON. Join a purpose-driven team and leverage your customer service skills to enhance patient experiences. You’ll engage with customers by providing tailored advice and resolving inquiries through calls. The role offers various benefits, including employee banking privileges and flexible scheduling. Ideal for individuals passionate about customer service and bilingual in English and French.

Benefits

Employee banking fee privileges

Pre-assigned personal days

Customizable benefits package

Long-term savings opportunities

Access to internal learning courses

Global Tuition Program

Qualifications

• Passionate about customer service with experience in customer-focused roles.
• Self-directed and performance-oriented to resolve customer inquiries.
• Familiar with using multiple internal platforms.

Responsibilities

• Lead interactions with Canadian Banking customers and offer valuable advice.
• Take inbound calls to provide useful information and ensure satisfaction.
• Identify banking needs and provide customized solutions.
• Respond to complaints and guide customers through troubleshooting.

Skills

Customer service experience

Bilingual in French and English

Computer proficiency

Multitasking abilities

Education

High school diploma or equivalent

Job description

Title: Bilingual (Mandarin/English) Customer Care Advisor - Scarborough, ON

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future!

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Who we are: The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic.

What You Will Be Doing:

• You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits –What you bring and what you will learn:

• You’re passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
• You are fully bilingual in French and English

Perks you can look forward to:

• From day one of your new career, you will enjoy:
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards:

• Best Workplaces in Canada 2024
• Top Companies in Canada LinkedIn 2024
• Best Workplaces for Women in Canada 2024
• Bloomberg Gender-Equality Index 2024
• World's Best Workplaces 2024

Must be available to attend training for a total for 9 weeks. We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7).

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.