Bilingual Life & Living Benefits Claims Analyst

RBC; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Bilingual Disability Claims Analyst to assess and manage disability claims effectively. The role involves collaborating with teams, managing risks, and delivering top-tier service to clients in both English and French. Compensation is competitive with opportunities for professional growth within a supportive environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching for professional development

Qualifications

• Minimum 2 years of Disability claims case management experience.
• Bilingual in English and French.
• Strong communication and problem-solving skills.

Responsibilities

• Assess and manage individual disability claims.
• Deliver excellent client service while managing reputational risk.
• Strategically handle legal, financial, and reputational risk.

Skills

Active Learning

Critical Thinking

Customer Service

Insurance Claims Investigations

Insurance Operations

Education

Post-secondary education or college diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Summary

Job Description

What’s the Opportunity?
As a Bilingual Disability Claims Analyst, you’ll assess and manage individual disability claims, ensuring they’re reviewed fairly, processed accurately, and paid on time. You’ll collaborate closely with your team using digital tools, all while delivering excellent client service.
In addition, you’ll play a key role in managing risk strategies that impact the company’s reputation and regulatory risks, client relationships, financial results, and business retention.

What Will You Do?

• Assess: Review and approve claims based on policy contracts.
• Client Service: Deliver top-tier service while managing reputational risk.
• Claims Management: Handle a high volume of claims, calculate payments, and support clients in returning to work.
• Analysis & Negotiation: Make timely decisions, explain them clearly and resolve issues with clients and partners.
• Risk Management: Strategically manage legal, financial, and reputational risk.
• Organization: Maintain detailed records and follow all necessary procedures.
• Time Management: Prioritize task and manage your workload efficiently to meet deadlines.
• Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and return to work.
• Privacy: Protect sensitive information and ensure confidentiality.
• Team Collaboration: Work effectively with your team and others throughout the claims process.

Must-Have

• Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management
• Preferred background in healthcare, finance, or a related field: You’ll review medical and financial details as well as policy language.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Strong communication skills—both verbal and written in English and French.
• Excellent problem-solving and decision-making skills.
• Basic math skills with a solid understanding of financial information.
• Ability to manage multiple tasks and stay organized.
• Exceptional client service and phone skills, with the ability to handle conversations empathetically.
• Ability to work independently from home with good time management, a private workspace, and reliable internet access.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong analytical thinking and a risk-management mindset.

Nice to Have:

• Ability to adapt and manage change effectively.
• Familiarity with data analytics and experience using Tableau.
• History of trade administration (Bloomberg AIM, Fenergo, etc)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• RBCI software tools to boost your productivity
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-18

Application Deadline:

2025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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