Bilingual Late Stage Collector, Contract

DLL; Burlington; Remote; CAD 52,000 - 79,000; Full time

Job summary

A leading financial solutions company in Burlington is seeking a Bilingual Late Stage Collector to handle past due accounts and achieve team targets. The ideal candidate has 3-5 years of commercial collections experience and strong bilingual communication skills. This role offers remote work opportunities and comprehensive benefits including healthcare, pension, and flexible hours.

Benefits

Comprehensive medical, dental, and vision benefits

Tuition reimbursement

Subsidized gym memberships

Flexible hours

Career development programs

Qualifications

• 3-5 years of commercial late-stage collections experience.
• Experience in the leasing industry preferred.
• Knowledge of collections operations including bailiff, resellers, and fraud detection.

Responsibilities

• Accountable for collection of designated delinquent accounts.
• Ensure timely remittance of payments and correspondence.
• Coordinate with Legal Compliance Department for equipment returns.
• Support Collection Management team with training.

Skills

Bilingualism (French/English)

Exceptional customer service skills

Strong communication skills

Organizational skills

Negotiation skills

Problem-solving skills

Time management skills

Attention to detail

Tools

MS Word

Excel

Access

Outlook

Job description

Bilingual Late Stage Collector, Contract

The Late-Stage Collector is responsible for collecting on past due accounts and ensuring the team’s monthly targets and objectives are achieved. This role involves negotiating repayment terms for delinquent accounts or those encountering contractual difficulties. The position requires daily contact with clients through outgoing and incoming calls and correspondence, including handling general inquiries.

Find out more about how you can unleash your full potential at DLL.

Day to Day

1. Accountable for collection of designated delinquent accounts:
   • Contact delinquent customers and apply standard collection techniques.
   • Meet collection activity targets.
   • Maintain accurate paper and electronic customer files.
   • Interact with dealers and cross-functional teams to resolve collection issues.
   • Use technology to identify delinquent accounts.
   • Provide buyout, payout, and trade-up quotes to customers/vendors.
   • Make decisions within established guidelines.
   • Reconcile accounts independently or at customer request; refer to legal department when appropriate.
2. Timely remittance of payments:
   • Send letters, invoices, and correspondence.
   • Provide correct paperwork to Lease Administration.
3. Coordination with Legal Compliance Department:
   • Prepare paperwork for equipment returns and refer to Asset Management.
   • Compile account summaries and recommendations for legal review.
4. Support Collection Management team with training.

All members enjoy

• Two volunteer days per year for charity.
• Remote working opportunities.
• Flexible hours.
• Career development programs, online learning, tuition reimbursement.
• Comprehensive medical, dental, vision, and paramedical benefits.
• Subsidized gym memberships.
• Employee referral program.
• Modern open-concept work environment.

Essentials

• 3-5 years of commercial late-stage collections experience.
• Bilingualism (French/English) is an asset.
• Experience in leasing industry preferred.
• Proficient in MS Word, Excel, Access, Outlook.
• Knowledge of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy.
• Experience handling escalated customer issues.
• Exceptional customer service skills.
• Strong communication, organizational, problem-solving, negotiation, and time management skills.
• Attention to detail and ability to work in a fast-paced, changing environment.
• Ability to work remotely and independently within a virtual team.

Choose Wellbeing

DLL aims to support members' mental, emotional, physical, and financial wellness, promoting work-life balance across four categories: Connection, Health, Finance, and Lifestyle.

Settling In

At DLL, we celebrate diversity and inclusion, bringing together people from various backgrounds, cultures, and perspectives to work towards common goals in a collaborative, multinational environment rooted in values of openness and innovation.

Good to Know

Primary locations: Burlington, ON & Montreal, QC.

Pay Range: $52,323 - $78,484

The pay range reflects typical compensation; actual pay may vary based on experience, skills, and location. Benefits include healthcare, pension, vacation, sick leave, parental leave, bonuses, and more.

• Application deadline: Tuesday, June 26, 2025 (may close earlier due to volume).
• Assessment may be part of the process.
• Apply online; email applications are not accepted.
• Referral program available.

DLL values diversity and is an equal opportunity employer. Accommodation requests will be considered in compliance with applicable laws.