Bilingual IT Helpdesk Agent

Lifemark Health Group; Golden Horseshoe; On-site; CAD 40,000 - 60,000; Full time

Job summary

Lifemark Health Group is seeking a Bilingual IT Helpdesk Agent to provide Level I support and manage helpdesk tickets. The role involves effective communication with users and troubleshooting technical issues. Ideal candidates will have customer service experience and knowledge of IT tools. Join a leading healthcare provider and contribute to innovative solutions in a supportive environment.

Benefits

Company laptop and equipment provided

Yearly education reimbursement fund

30% discount at Shopper Drug Mart

Employee Stock Ownership Plan (ESOP)

Paid vacation and wellness days

Access to an employee assistance program

Qualifications

• Customer service experience in medium to large enterprises.
• Experience in IT support or ticketing environments.
• Knowledge of remote management tools.

Responsibilities

• Manage helpdesk tickets and Level I support requests daily.
• Communicate effectively with users and teams.
• Diagnose and resolve software-related technical problems.

Skills

Strong communication skills

Patience

Teamwork

Ability to work independently

Tools

Windows OS

MS Office 2016 / 2019 / O365

Microsoft Active Directory

CRM applications (SalesForce, Zendesk, ServiceNOW)

Job description

Join to apply for the Bilingual IT Helpdesk Agent role at Lifemark Health Group .

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Who We Are :

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. Our vision is to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, and you can read more about the acquisition here .

• Company laptop, headset, office monitor, keyboard, and mouse provided.
• Post-probation benefits include a yearly education reimbursement fund, 30% discount at Shopper Drug Mart, participation in an Employee Stock Ownership Plan (ESOP) with employer matching, paid vacation and wellness days, options for Health & Dental Flex Life Benefits or RRSP contributions, and access to an employee assistance program.

Location : Consumers Road, North York.

Primary Responsibilities :

• Manage helpdesk tickets and Level I support requests daily.
• Communicate effectively with users, internal teams, and external vendors.
• Provide clear instructions to users, ensuring satisfaction and understanding.
• Identify and escalate complex issues.
• Manage procurement recommendations and approvals for IT equipment and software.
• Diagnose and resolve software-related technical problems.

Core Competencies :

• Strong communication skills for explaining technical issues.
• Patience and professionalism in customer inquiries.
• Setting expectations and KPIs.
• Teamwork and insight sharing.
• Ability to work independently.

Additional Qualifications :

• Knowledge of Windows OS and MS Office 2016 / 2019 / O365.
• Understanding remote management tools.
• Experience with Microsoft Active Directory.
• Knowledge of CRM applications like SalesForce, Zendesk, ServiceNOW.
• Working hours Monday to Friday, 7AM – 8PM EST, 8-hour shifts, 40 hours / week.

Experience :

• Customer service experience in medium to large enterprises.
• Experience in IT support, call centers, or ticketing environments.

Inclusion & Accommodation :

We promote an inclusive environment and provide accommodations upon request. Contact us at [e-mail].

Interested? Apply today! Visit www.lifemarkhealthgroup.ca for more info.

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Bilingual It Helpdesk Agent • Golden Horseshoe, ON, Canada