Bilingual IRC Operator

Allied Universal; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

Allied Universal is seeking a Bilingual Incident Reporting Centre Operator to join their team in Toronto. This full-time role involves handling incident reporting, data entry, and responding to communication in a professional manner. Candidates should have strong problem-solving, communication skills, and ideally a relevant diploma along with experience in critical environments.

Benefits

Medical, dental, and vision coverage

Life insurance

Employee assistance programs

Company discounts

Various perks for full-time positions

Qualifications

• Proven proficiency in Microsoft Office is essential.
• Demonstrated ability to problem-solve through active listening.
• Preference will be given to candidates with two years of relevant experience.

Responsibilities

• Handle incident reporting, document and data entry.
• Operate various computerized communication consoles.
• Intake, triage, and escalate calls and emails from clients and vendors.

Skills

Problem-Solving

Active Listening

Administrative Skills

Multi-tasking

Analytical Skills

Communication Skills

Education

Relevant University and/or College Diploma

Tools

Microsoft Office

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Incident Reporting Centre Operator (Bilingual French and English)

Location: Toronto, ON

Type: Full Time

Pay Rate: $ 27.98 - 29.00 / hr

Shifts: Rotational 12 hour shifts; 1 month days 1 month nights

The Incident Reporting Centre Operator will handle incident reporting, document and data entry and respond to email and telephone calls in a professional manner

RESPONSIBILITIES: that may typically be assigned to this position include but are not limited to:

• Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participates in departmental meetings as required

QUALIFICATIONS:

• Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity
• Proven proficiency in Microsoft Office
• Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity
• Demonstrated ability to problem-solve by active listening
• Ability to reason through complex problems and reach sound decisions
• Strong administrative and multi-tasking skills
• Strong analytical, interpersonal, listening and communication (verbal and written) skills
• Must have availability to work all days of the week and schedules that consist of day shifts and overnight shifts
• Preference will be given to those who have two years of relevant experience
• Bilingualism (English & French) is highly preferred, but not mandatory

EDUCATION:

• Relevant University and/or College Diploma
• Related Education or Certifications are an asset
• Minimum two years of work-related experience, preferably in the security industry or a dispatch environment, is preferred

DISCLAIMER :

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

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Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

2025-1397480