Bilingual Inside Sales Account Manager - Eastern Canada Area

TallGrass Natural Health; Eastern Ontario; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading natural health company as an Inside Sales Account Manager. This role is perfect for someone passionate about natural health, with a strong sales background and a knack for building relationships. You'll work remotely, connecting with retail partners to enhance their product knowledge and drive sales growth. Your mission will be to inspire and educate while ensuring exceptional customer experiences. If you're a self-motivated individual who thrives on challenges and enjoys a collaborative environment, this position offers a unique opportunity to make a significant impact in the natural health industry.

Benefits

Competitive compensation

Wellness program and health benefits

Staff product allowance and discount

Education assistance

Paid time off to volunteer

Profit sharing and savings plan

Regular team socials and company events

Qualifications

• Minimum 2 years experience in sales, preferably in health food.
• Bilingual in French and English is essential.

Responsibilities

• Provide outstanding sales and customer experience via phone and email.
• Manage call and email cycle to optimize growth.

Skills

Customer Experience

Sales Management

Communication Skills

Problem Solving

Bilingual (French and English)

Education

Experience in Health Food Industry

Natural Health and Nutrition Designation

Tools

CRM (HubSpot)

ERP Systems

Microsoft Excel

Web Portal

Job description

About TallGrass Natural Health

TallGrass Natural Health is the leading omnichannel partner taking care of everything natural brands need to grow sales in Canada. We partner with brands and connect them to Canadian retailers, health care professionals and ecommerce platforms to reach natural consumers. Our mission is to inspire and empower Canadian consumers to take a holistic approach to wellness. As a certified B Corp, TallGrass must continually meet rigorous standards of social and environmental performance, accountability, and transparency. Our current brand partner portfolio includes Botanica, MegaFood, Host Defense, Manuka Health, Naturtint, Annemarie Borlind, Renew Life, NeoCell, Burt’s Bees, Herbasante/Alterra, Enzymedica, Wild Rose, Ancient Nutrition, Sukin and Nordic Naturals.

Job Summary/Mission

Reporting to the Quebec Regional Sales Manager, the Inside Sales Account Manager for Quebec will also be covering part of the Prairies and the Atlantic Provinces. This professional truly believes that loyal customers come from having amazing experiences with our brands and products. Those amazing experiences are rooted in the fact that you are part of our awesome Quebec team and are willing to go that extra mile. Your mission is to provide outstanding sales and customer experience via phone, email and occasionally in person either on the road or at tradeshows. You are responsible for working with new and existing retail partners by maintaining regular communication, developing business plans, educating and inspiring retail staff and consumers, all which result in a year over year increase for your territory. Additionally, Inside Sales Account Managers are part of a full time team and are secondary support for the Customer Experience team. The Inside Sales Account Manager for Quebec is working remotely, from their home office.

Our Core Values

• Celebrate – We work hard, play hard and laugh hard.
• See the big picture – We see, understand and care about the whole process.
• Build community – We nurture our relationships and ourselves.
• Follow through – We honour the trust people place in us.
• Show gratitude – We respect and appreciate everyone's contribution.
• Do good – We care about the health of all people and our planet.

Critical Success Factors/Outcomes:

• Manage call and email cycle to optimize growth, by communicating with your accounts regularly.
• Consistently exceed sales goals.
• Plan and execute trade marketing plans.
• Consistently inspire and actively educate retail staff.
• Consistently sample retail staff throughout the year on all brands.
• Achieve and surpass sales goals on new item placement.
• Be back up for customer experience and order processing departments as needed.

Competencies:

• Experienced – You have a minimum of 2 years of relevant experience with an understanding of the health food industry.
• Knowledgeable about Natural Health and Nutrition – Your passion for natural health goes beyond a hobby. You have a designation and may have experience working in the health food industry and even sold or used our brands and products before.
• Systems Friendly – Experience working with a CRM (preferably HubSpot), an ERP system, Excel, Windows & Web Portal based environment will be an asset. Openness and comfort in learning to use new tools will be necessary.
• Proven Ability to drive positive customer experiences that build loyalty, resulting in sales growth.
• Entrepreneurial mindset – You care about the business in your territory as if it were your own and are a self-motivated, ambitious, high-achiever.
• Open to new ideas – You have a willingness to learn new things and are adaptable and flexible.
• Creative problem solver and resolution seeker – You come to the table with potential solutions to problems you encounter.
• Efficient and effective – You have a serious sense of urgency to get things done in a timely manner and have great results.
• Team-player – You are part of a pack of wolves and everything you do is for the good of the pack unless cookies are involved and then get yours.
• People Person – You continuously build strong relationships with customers and consumers.
• Friendly & Honesty are part of your value system, and you do your best to be both always.
• Calm under pressure – You aren’t shaken by tough customers or situations.
• Enthusiastic – You bring joy to the role and are excited to help.
• Great communicator who practices active listening and are excellent at both verbal and written communication.
• Organized almost to a fault – You are uber organized, detail oriented and as a result can effectively manage your time and prioritize your tasks.
• Adaptable – You are flexible to changing office and management needs.
• Persistent – You stick with the problem and get it solved!
• Bonjour! – Bilingual in French and English is a must.

Great Work Perks

• Competitive compensation
• Wellness program and health benefits
• Staff product allowance and discount
• Education assistance
• Paid time off to volunteer
• Profit sharing and savings plan
• Regular team socials and company events