Enable job alerts via email!

Bilingual Inside Account Manager

Hispanic Alliance for Career Enhancement

Montreal

Hybrid

CAD 40,000 - 80,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking passionate individuals to join their team in a hybrid role. The position involves managing a diverse portfolio of customers, developing sales strategies, and leveraging CRM tools to enhance customer relationships. With a strong focus on bilingual communication and customer service, this role offers a unique opportunity to contribute to a company dedicated to keeping businesses running smoothly. Enjoy a welcoming workplace that fosters growth and recognizes your contributions while benefiting from a comprehensive rewards package that includes health coverage, paid time off, and retirement savings plans.

Benefits

Medical, dental, vision coverage
Paid time off (PTO)
Life insurance coverage
Employee Family Assistance Program
Registered Retirement Savings Plan
Educational & Professional Membership Fee Assistance
Employee discounts and team member perks

Qualifications

  • 1-3 years of customer service experience required.
  • Ability to listen, gain trust, and close sales.
  • Knowledge of MRO products is an asset.

Responsibilities

  • Manage an account portfolio of 200-300 customers.
  • Develop sales plans and account penetration strategies.
  • Utilize Sales Management System to understand customer needs.

Skills

Bilingualism (English and French)
Customer Service
Sales Experience
Salesforce
Business Acumen

Education

Post-secondary education

Tools

CRM Software
Sales Management System

Job description

Work Location Type: Hybrid

Work location: 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Principal Duties & Responsibilities:
  • Due to the nature of this role, bilingualism (English and French) is a requirement
  • Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
  • Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
  • Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
  • Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
  • Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
  • Call planning, executing a sales process and strategically using a CRM
  • Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
  • Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
  • Adherence to company sales and pricing guidelines


Preferred Education & Experience:
  • 1-3 years customer service experience required, sales experience an asset
  • A post-secondary education is preferred
  • Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
  • Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
  • Business acumen around sales forecasting, opportunity management and customer planning
  • Technological capabilities and understanding to communicate in today's business environment, Salesforce experience
  • Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
  • Ability to maintain a plan of action until desired results is achieved
  • Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
  • Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset


Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!


DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

#LI-ER2
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.