Bilingual Information Officer (French & English)

Gatestone; Toronto; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Gatestone recherche des représentants motivés pour le rôle d'Information Officer, offrant une expérience d'appel de première classe pour le gouvernement fédéral canadien. Les responsabilités incluent l'éducation des citoyens sur les programmes gouvernementaux, tout en travaillant dans un environnement de travail moderne et dynamique, avec des opportunités de croissance au sein de l'entreprise.

Benefits

Formation rémunérée à temps plein

Travail à domicile disponible

Initiatives d'engagement des employés

Dis bonifications pour le programme de recommandation

Qualifications

• Motivé(e) avec une aptitude pour le service à la clientèle.
• Connaissance des programmes et services fédéraux.
• Capacité à atteindre des objectifs qualitatifs et quantitatifs.

Responsibilities

• Répondre aux demandes téléphoniques sur les programmes fédéraux.
• Éduquer les appelants sur les programmes disponibles.
• Maintenir à jour les informations de la base de données.

Skills

Communication

Connaissance du gouvernement canadien

Service à la clientèle

Job description

As a Gatestone Team Member, here’s what’s in it for YOU!

Life at Gatestone is fun and rewarding ! Our office work spaces are modern and sleek , with TV screens across our production floors to quiet and private areas (for when you need some “ me time ”) to our spacious lunchroom amenities. Stable employment with the ability to GROW within our organization.

• Paid, full-time training provided
• Supportive leadership and coaches
• Work From Home available 5 of 6 weeks rotational ( No worries! We provide the necessary equipment )
• Fun workplace environment with Employee Engagement Initiatives ( We engage, even if you are at home )
• Modern workspaces and fully equipped lunchroom facilities
• Free on-site Wi-Fi ( It’s really fast, too! )
• Ongoing training to be the best that you can be in your job
• Leadership development programs to prep you for career growth opportunities ( Gatestone loves to promote from within )
• Growth opportunities within the company
• Employee discounts to local stores and services ( Because who doesn’t like saving money?! )
• Extra bonus opportunities through our Employee Referral Program

What you’ll be doing

We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer , you will deliver a first-class caller experience as a representative of the Federal Government of Canada . Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.

• Answer inbound telephone enquiries on federal programs and services
• Deliver a first class caller experience as a representative of the federal government
• Educate callers about federal programs and services available to them
• Keep up to date on the information in the database
• Meet qualitative and quantitative targets
• Develop knowledge of the Canadian government and its structure
• Attend meetings on procedures and other work-related subjects