Bilingual Implementation Consultant

Cision; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global technology firm in Montreal is seeking an Implementation Consultant to assist customers in achieving their goals using specialized software. The ideal candidate has strong project management and communication skills, with experience in customer success platforms. Responsibilities include guiding customers through implementation processes and mentoring team members. This role emphasizes collaboration and adaptability, with a focus on customer satisfaction.

Qualifications

• Strong project management skills and ability to handle customer communication.
• Experience with CRMs and customer success platforms.
• Strong analytical skills for problem-solving and consultation.

Responsibilities

• Assist customers with Cision software and drive project success.
• Provide leadership and mentorship to new team members.
• Develop project schedules and guide customers through status meetings.

Skills

Strong Oral and Written Communication

Mentorship

Problem Solving

Time Management

Collaboration

Adaptability

Professionalism

Education

High School Diploma or GED equivalent

Tools

Salesforce

ChurnZero

Jiminny

Calendly

Office 365 Suite

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As an Implementation Consultant, you will assist new and existing customers and will work closely with sales, account management and customer success to help customers achieve their goals using the Cision software. Requires strong technical and project management skills, and ability to communicate to various levels within the customer’s and internal organization. You will report directly to the Manager of Implementation.

Key Competencies

Strong Oral and Written Communication : presenting and leading customers through a project plan, facilitating exchange of ideas, status and issues

Mentorship : Provide leadership and guidance to new team members

Problem Solving : Recognizes obstacles and uses resources to identify solutions

Time Management : Uses time productively and distinguishes between low and high priorities with limited guidance

Collaboration : Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends

Adaptability : Rapidly adapts to new information, changing conditions, or unexpected obstacles

Professionalism : Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments

Key Performance Indicators : this role requires the achievement of case duration and customer satisfaction (CSAT)

Qualifications

Project Planning : Develops project schedules and guides customers and team members through status meetings to encourage participation and promote collaboration

Execution : Manages an implementation project to key milestones with moderate supervision

Consultation : Identifies customer needs by listening to and analyzing the information provided. Delivers professional services after putting analysis into context and pointing out correlations between issues

Objection Handling : Asks discovery questions to understand customer’s pain points, concerns and questions

Education : High School Diploma or GED equivalent

Technology Prerequisites : experience using CRMs, customer success platforms, meeting recording and scheduling applications, data analysis and presentation-building tools

Preferred Qualifications

Technology : Salesforce, ChurnZero, Jiminny, Calendly, Office 365 Suite