Bilingual Identity Verification Analyst: Mandarin/English Vancouver, BC, Canada

Interactive Brokers Group, Inc.; Vancouver; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking global financial services company as a Bilingual Identity Verification Analyst. In this full-time role, you will leverage your expertise in identity verification and fraud detection to ensure compliance with regulatory standards. Your responsibilities will include reviewing client documents, identifying potential fraud patterns, and enhancing verification processes. This dynamic position offers a chance to make a significant impact on fraud prevention while working in a supportive, innovative environment. If you are detail-oriented and fluent in both English and Mandarin, this opportunity could be your next career step!

Benefits

Health insurance

Dental insurance

Disability insurance

Life insurance

Company RSP contribution matching

Stock incentive plan

Qualifications

• 1-3+ years in identity verification or fraud prevention preferred.
• Must have excellent command of English and Mandarin.

Responsibilities

• Review and verify client Proof of Identity documents.
• Detect and escalate fraudulent activity and anomalies.
• Support training on document verification best practices.

Skills

Identity verification

Fraud detection

KYC/AML compliance

Attention to detail

Communication skills

Decision-making

Mandarin proficiency

Tools

Identity verification tools

Job description

Bilingual Identity Verification Analyst: Mandarin/English

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position

We are looking for a full-time Identity Verification Analyst who will be responsible for reviewing and verifying client Proof of Identity (POI) documents, ensuring strict adherence to company and regulatory standards. This role involves reviewing failed POIs flagged by the Identity verification system, manual document submissions, detecting fraud patterns, escalating anomalies, and improving document verification processes. This position plays a critical role in fraud prevention and risk mitigation to safeguard the firm’s operations and reputation.

Key Responsibilities

• Examine failed POIs and manual document submissions in the designated queue to determine if the POI can be approved or rejected.
• Identify disparities, inconsistencies, or signs of forgery in submitted documents.
• Escalate unclear or suspicious cases to Management for further review.
• Detect fraudulent activity, such as repeated falsified documents from different regions, and escalate concerns to Management.
• Monitor and analyze fraudulent identity trends, such as the use of synthetic identities, deepfake documents, and other evolving fraud tactics.
• Maintain a well-documented tracker for the detected fraudulent activity and identity trends found.
• Identify technical errors or shortcomings in the document verification process and suggest improvements.
• Support training efforts to educate colleagues on document verification best practices and fraud detection methods.

Qualifications and Skills

• 1-3+ years’ experience in identity verification, fraud prevention, KYC/AML compliance, or a similar role in investment brokerage, fintech, banking, or financial services is preferred.
• Proficiency in using identity verification tools.
• Strong understanding of global identification documents and the latest trends in fraud detection.
• Strong ability to detect fraud patterns and assess high-risk identity verification cases.
• Attention to detail is non-negotiable. You must be able to identify subtle signs of document forgery and inconsistencies in customer-provided information.
• Strong verbal and written communication skills.
• Ability to make quick, sound decisions while adhering to company policies and regulations.
• Excellent command of written, reading, and spoken English & Mandarin is a must. Any additional languages are a bonus.

Company Benefits and Perks:

IBKR offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan.

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