Bilingual HR Operations Specialist

ARAMARK Canada; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in hospitality services seeks a Bilingual HR Operations Specialist to join their HR team. The role will focus on data management, HRIS support, and improving employee services. Ideal candidates will have a degree in HR or Business and be fluent in French and English.

Benefits

Three weeks paid vacation

Comprehensive healthcare benefits

Self-Directed Pension Plan

Employee Assistance Plan

Educational Assistance

Employee discounts on products

Qualifications

• 1–3 years of experience in HR support or operations.
• Proficiency in Excel including VLOOKUP and Pivot Tables.
• Strong communication skills in both French and English.

Responsibilities

• Support HR operations across Canada, managing data and reporting.
• Process employee lifecycle transactions using SAP SuccessFactors.
• Prepare HR communications, ensuring accuracy and compliance.

Skills

Bilingual (French and English)

Data Analysis

Critical Thinking

Customer Service

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

Microsoft Excel

SAP SuccessFactors

Job description

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Title: Bilingual HR Operations Specialist

Requisition #: 581372

Location:

Mississauga, ON, CA, L4W 5G2

Career Area: Professional & Management

Description:

Are you passionate about HR, love working with data, and enjoy helping others succeed?

We’re looking for a detail-oriented and service-mindedBilingual HR Operations Specialistto join our dynamic myHR Ops team!

In this role, you’ll be a key player in supporting our HR operations across Canada. You’ll work closely with HRBP’s, managers, and employees to ensure smooth processes, accurate data, and exceptional service.

Location:Aramark Canada Head Office – 5150 Spectrum Way, Suite 200, Mississauga, ON

Work Model:Hybrid (In-office Tues–Thurs, Remote Mon & Fri)

Languages Required:Fluent in French and English (spoken and written)

Why You’ll Love Working Here:

• A collaborative and inclusive team culture
• Opportunities to grow and make a real impact
• A flexible hybrid work model
• Meaningful work that supports employees across Canada

What You’ll Be Doing:

Data & Reporting Excellence

• Work heavily with Excel to manage and analyze large datasets using tools like VLOOKUP, Pivot Tables, IF formulas, filtering, and custom calculations.
• Create and maintain reports that support HR operations, audits, and decision-making.
• Apply critical thinking to identify trends, ensure data accuracy, and solve problems efficiently.

HRIS & Ticket Support

• Use SAP SuccessFactors daily to process employee lifecycle transactions—from onboarding and job changes to terminations.
• Manage inbound HR support tickets from teams across Canada, ensuring timely and accurate responses.
• Collaborate with HR Business Partners (HRBPs) to resolve inquiries and support day-to-day operations.

Project & Process Support

• Contribute to projects related to new hires and acquisitions, ensuring smooth transitions and consistent data handling.
• Maintain and update HR content, workflows, and knowledge articles in the ServiceNow portal.
• Support the HR Operations team with time-sensitive tasks, especially during payroll close periods.

Communication & Documentation

• Prepare and review HR communications, including mass mail merges and French-language content.
• Ensure all documentation is accurate, professional, and aligned with company standards.

Manager & Employee Support

• Provide guidance to managers on HR policies, employment legislation, and best practices.
• Support employee relations by offering tools, resources, and fair, consistent advice.
• Escalate complex or sensitive issues to senior HR leaders when needed.

Confidentiality & Compliance

• Handle sensitive employee and payroll information with the utmost confidentiality.
• Ensure compliance with employment laws across provinces, especially in Quebec.
• Conduct risk assessments and prepare documentation for terminations, including cost calculations and system updates.

Continuous Improvement

• Bring a self-paced, self-managed approach to your work, always looking for ways to improve processes and enhance the employee experience.
• Participate in HR projects and initiatives that drive innovation and efficiency.

What You Bring:

• 1–3 years of experience in an HR support, shared services, or operations role.
• A bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proficient in Microsoft Office, especially Excel (VLOOKUP, Pivot Tables, IF formulas, etc.).
• Comfortable working with HR systems—experience with SAP SuccessFactors is a strong asset.
• Fully bilingual in French and English—you can confidently read, write, and speak in both languages.
• You’re approachable, responsive, and committed to delivering excellent service to employees and managers.
• You thrive in a fast-paced environment, manage your time well, and take initiative without needing constant direction.
• You handle sensitive information with care, maturity, and the highest level of confidentiality.

What We Offer

• Three weeks paid vacation for all new salaried hires.
• Comprehensive healthcare benefits coverage: Get coverage for dental expenses, prescriptions, glasses, massage therapy, and more. No waiting period! Your health and well-being are our priority.
• Self-Directed Pension Plan: enhanced company paidcontributions, allowing you to more easily save for your retirement years.
• Aramark's Employee Assistance Plan, providing valuable resources for you & your family, ensuring support when you need it most.
• Employee Resource Groups (ERG’s) Celebrate and support the unique aspects of our diverse employee groups. Join our vibrant ERGs and be part of a community that values you.
• Employee Discounts: Enjoy exclusive discounts on products and services, making your everyday life a little more affordable.
• Educational Assistance: We provide financial support towards formal education, that aligns with your work skills.
• Scholarships for post-secondary education: Children of full-time salaried employees can apply for a 1st year scholarship to any recognized post-secondary institution.
• Growth opportunities and career path planning, suited to your abilities and your goals.
• Strong focus on a safe and healthy work environment.

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About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.