Bilingual (Hindi or Punjabi) Customer Service Representative

Stafflink; Delta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the banking sector is looking for a Customer Service Representative for a 2-month contract in Delta, BC. In this role, you will provide exceptional customer service by responding to inquiries and assisting with banking products. Ideal candidates will have strong communication skills, experience in customer service, and proficiency in Hindi or Punjabi.

Qualifications

• Proficiency in Hindi or Punjabi.
• Experience in banking customer service is preferred.
• Detail-oriented and organized with strong multitasking skills.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Process account-related requests accurately.
• Collaborate with departments to resolve complex issues.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

CRM Systems

Banking Software

Job description

Our client is seeking a skilled and dedicated Customer Service Representative to join their team in the banking industry. As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer experiences by providing efficient and effective assistance to our clients. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting a positive image of the bank.

Start Date : ASAP

Type : 2-month contract (could extend)

Locations : Delta and / or Surrey BC.

Responsibilities :

• Respond to customer inquiries through various communication channels, including phone, email, and chat, with a strong focus on professionalism, accuracy, and empathy.
• Provide comprehensive information about banking products and services to customers, assisting them in making informed decisions.
• Assist customers in navigating online banking platforms and resolving technical issues related to online account access, transactions, and security concerns.
• Process account-related requests such as balance inquiries, fund transfers, account updates, and card activations promptly and accurately.
• Handle and resolve customer complaints and concerns, ensuring a satisfactory resolution in alignment with bank policies and procedures.
• Maintain accurate and up-to-date customer records and interaction history using the bank's customer relationship management.
• Collaborate with other departments within the bank to resolve complex customer issues that require cross-functional support.
• Stay up-to-date with industry trends, banking regulations, and changes in products and services to provide accurate information to customers.
• Attend regular training sessions to enhance product knowledge and customer service skills.

Qualifications :

• Proficiency in either Hindi or Punjabi
• High school diploma or equivalent; associate's or bachelor's degree is required.
• Proven experience in customer service, preferably within the banking or financial services industry.
• Excellent communication skills, both written and verbal, with a strong ability to convey information clearly and effectively.
• Empathetic and patient approach to handling customer inquiries and concerns.
• Proficiency in using various computer applications and online platforms, including banking software and CRM systems.
• Strong problem-solving skills and the ability to think critically to resolve complex customer issues.
• Detail-oriented and organized, with the ability to multitask and manage time effectively.
• Knowledge of banking products, services, and procedures is highly desirable.
• Familiarity with online banking and mobile app usage is a plus.
• Willingness to work Tuesday to Friday from 10 : 00 AM to 5 : 00 PM, and Saturdays from 10 : 00 AM to 4 : 00 PM.
• Professional demeanor, positive attitude, and a commitment to delivering exceptional customer experiences.