Bilingual Helpdesk job at Altis Recruitment

Remote; Ottawa; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A technology consulting firm is seeking a Bilingual Helpdesk Specialist for a contract opportunity with a Federal Government client. The role involves providing technical support, troubleshooting across various platforms, and assisting with software upgrades. Candidates must have a post-secondary degree in Computer Science, at least 2 years of IT support experience, and be bilingual in French and English. This hybrid position requires a Secret security clearance.

Qualifications

• Minimum 2 years of relevant IT support experience.
• Must hold Secret security clearance.

Responsibilities

• Provide first to third-level technical support.
• Troubleshoot via phone, Teams, email, and in person.
• Support Windows 11 upgrades and associated software updates.

Skills

Bilingual in French and English

Technical support

Troubleshooting

User coaching

Education

Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)

Tools

Microsoft SCCM / Config Manager

Remote control tools

PowerShell scripting

Job description

We're sorry, the employer did not include education information for this job.

We're sorry, the employer did not include salary information for this job.

Specialization: IT - Help Desk and Service Desk Support

Security Clearance: Secret

Opportunity Number: 23368

Job Description

Location: Hybrid

Contract Duration: To March 31, 2026

Security Clearance: Secret

Language Requirement: MUST be fully bilingual in French and English

About the Role:

Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients.

Key Responsibilities:

• Provide first to third-level technical support (hardware, software, client computing)
• Troubleshoot via phone, Teams, email, and in person
• Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)
• Deliver user coaching and contribute to IT support documentation
• Collaborate with broader IT teams on solution delivery

Qualifications:

Mandatory:

• Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)
• Minimum 2 years of relevant IT support experience
• Bilingual in French and English
• Must hold Secret security clearance

Rated Assets:

• 2+ years Helpdesk experience
• Experience with ITSM/ticketing systems
• Proficiency in remote control tools for troubleshooting
• Experience with Microsoft SCCM / Config Manager
• Hands-on PowerShell scripting
• Experience supporting Windows 10 to 11 upgrades