Bilingual Guest Services Agent (Full-Time)

AccorHotel; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Ottawa is seeking a Front Desk Agent to provide excellent customer service and manage guest check-ins and check-outs. The ideal candidate should be bilingual with previous experience in this role, demonstrate strong communication skills, and have familiarity with hotel management software. This full-time position requires standing for long periods and working in a busy environment.

Qualifications

• Standing during entire shift is required.
• Able to work alone and as part of a team.
• Ability to type 40 words per minute.

Responsibilities

• Provide outstanding service to guests.
• Register and check out hotel guests.
• Act as an ambassador of the hotel.

Skills

Fluent in both official languages

Previous Front Desk Agent experience

Excellent verbal and written skills

Ability to handle cash effectively

Computer literate with exposure to Opera Cloud

Active listener

Detail-oriented

Tools

Opera Cloud

Outlook

Word

Excel

Job description

Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following :

1. Provide outstanding service to our internal and external guests.
2. Assist with tour check-ins and greet the tour guide and groups when required.
3. Generate reports for other departments in the hotel.
4. Be a key member of the crisis & emergency team.
5. Register and check out hotel guests.
6. Act as an ambassador of Fairmont Château Laurier.
7. Greet check-ins and settle guest accounts while ensuring all service standards are followed.
8. Assist leadership in performing daily duties.
9. Follow all safety policies.
10. Overnight shifts are a possibility but not a daily requirement of the position.
11. Perform other duties as assigned.

Qualifications:

• Fluent in both official languages.
• Previous Front Desk Agent experience in a similar environment.
• Excellent verbal and written skills.
• Ability to handle cash effectively and accurately.
• Computer literate with exposure to Opera Cloud, Outlook, Word, and Excel (strong asset).
• Active listener and self-starter.
• Able to make decisions and take initiative.
• Ability to type 40 words per minute.
• Positive and pleasant attitude.
• Able to work alone and as part of a team.
• Detail-oriented.
• Ability to work in a very busy environment.

Physical Aspects of Position:

• Standing during entire shift.

Additional Information:

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor:

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work: Employment Type:

Full-time

Key Skills:

Ab initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C

Experience: years

Vacancy: 1