Bilingual Guest Service Agent

Accor Hotels; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel in Ottawa is seeking a Guest Services Agent to provide outstanding service to guests and handle check-ins. The role involves supporting with tour groups and ensuring service standards are maintained. Ideal candidates will possess excellent verbal skills, fluency in English and French, and previous front desk experience.

Benefits

50% discount in food & beverage

Employee benefit card for discounted rates

Learning programs to sharpen skills

Corporate Social Responsibility activities

Qualifications

• Fluency in both English and French is required.
• Previous experience in a Front Desk role expected.
• Ability to type 40 words per minute.

Responsibilities

• Provide outstanding service to guests and assist with tour check-ins.
• Register and check out hotel guests.
• Key member of crisis and emergency team.

Skills

Fluent in English and French

Excellent verbal and written skills

Ability to handle cash effectively

Active listener

Self-starter

Strong team player

Detail oriented

Education

Previous Front Desk Agent experience

Tools

Opera

Delphi

Microsoft Word

Microsoft Excel

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $23.86/hour

Job Description

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Available evenings, weekends and holidays
• Available to work overnight shift, when required
• Follow all safety policies
• Other duties as assigned

Qualifications

• Fluent in both official languages (English and French) is a requirement
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Additional Information

Physical Aspects of Position (included but not limited to):

• Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS