Bilingual GSOC Analyst, Physical Security (English and French)

Allied Universal; Caledon; On-site; CAD 60,000 - 80,000; Full time

Job summary

Allied Universal is seeking a Bilingual Global Security Operations Centre Analyst for a full-time role in Toronto. The position involves 24/7 shift work with responsibilities including remote monitoring of security occurrences and maintaining partnerships with internal teams. Ideal candidates should possess strong attention to detail, critical thinking, and customer service skills, with opportunities for career growth and comprehensive health benefits.

Benefits

Opportunities for career growth and advancement.

Comprehensive health and dental benefits.

Paid training and development programs.

Qualifications

• Bilingual – fluent in both English and French.
• Strong attention to detail and ability to think critically.
• Strong customer service skills with the ability to establish trust.

Responsibilities

• Build and maintain relationships with internal and external partners.
• Remote monitoring and triage of physical security occurrences.
• Ensure effective use of the Enterprise Physical Security System.

Skills

Attention to detail

Critical thinking

Customer service

Adaptability

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Power BI

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Global Security Operations Centre (GSOC)Analyst, Physical Security Bilingual (English and French)

Location: Toronto, ON

Job Type: Full Time

Shift: 12 Hour, Continental Shifts, 6 Week Rotation. 24/7 Availability is required. It is an in office position with no remote hours.

Salary: $36.00 / hr. to start with incremental increases based on tenure, performance and completion of courses

Main Responsibilities:

The GSOC Analyst is a member of thec(GSOC) team and previous experience is not needed to apply for this position. We’re looking for a diverse group of people to join the Global Security Operations Centre. The team is stronger when we have people with a wide range of skills and experiences. Do you have experience in a call centre, composing communications, or enjoy working with a team? Then you should consider applying.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

The GSOC is the 24/7 intake and triage for physical security occurrences at client's site. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in a fast-paced team environment.

Job Duties and Responsibilities:

• Building and maintaining strong relationships with internal team members, adjacent teams, and external partners
• Strong leader who owns their work and has an eye for continuous improvement
• Working in a 24/7 environment with rotating shifts in office (no remote work)
• Remote monitoring and triage of physical security occurrences, including vandalism, vagrancy, and intrusion alarms
• Being adaptable in the face of changing business needs
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.

The Ideal Candidate will demonstratethe following skills and characteristics:

• Bilingual – fluent in both English and French
• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer serviceskills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly andeffectively;
• Focused on continuously improving both the program andyourself;
• Strong time-management, and the ability to prioritize andmanage their ownwork to ensure quality and efficiency (i.e.meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive workenvironment.
• A candidate would benefit from having experience with Microsoft Excel, Word, PowerPoint and Power BI.

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

• As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

2025-1396094