Bilingual French Specialist, Small Business Credit Cards (Work From Home)-3

BMO Financial Group; Montreal; Remote; CAD 69,000 - 80,000; Full time

Job summary

BMO Financial Group is seeking candidates for a role in small business banking in Montreal. The position focuses on customer interactions, advising on banking products, and ensuring compliance with regulations. The successful candidate will enjoy a comprehensive compensation package, including health insurance and opportunities for career advancement. Fluency in French and English is essential, along with strong communication and analytical skills.

Benefits

Comprehensive total compensation package

Flexible work schedule

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• Fluency in French and English required.
• Knowledge of small business and credit card products.
• Customer service experience in banking preferred.

Responsibilities

• Provide small business banking sales and service to customers.
• Handle customer inquiries and provide advice on banking strategies.
• Adhere to regulatory and compliance requirements.

Skills

Communication

Organization

Collaboration

Analytical Skills

Education

Completed high school education or equivalent work experience

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $69,500
- Comprehensive total compensation package including performance-based incentives and discretionary bonuses
- Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
- Opportunities for career advancement and personal development within the organization
- Supportive training and coaching to help you grow and make an impact from day one
- Flexible work schedule with availability from Monday to Sunday

What to Expect (Job Responsibilities):
- Understand customer needs and provide small business banking sales and service to customers or prospects
- Handle customer inquiries professionally and efficiently, providing advice on small business banking and credit card strategies
- Manage transactional outcomes of customer calls and escalate complex issues to senior managers as necessary
- Maintain current knowledge of personal banking and credit card industries and integrate this into customer conversations
- Adhere to regulatory and compliance requirements, including Anti-Money Laundering and Privacy Act provisions

What is Required (Qualifications):
- Completed high school education or equivalent work experience
- Knowledge of small business and credit card products
- Fluency in French and English to support clients in Quebec
- Good verbal and written communication, organization, collaboration, and analytical skills
- Ability to complete complex tasks within established rules and limits

How to Stand Out (Preferred Qualifications):
- Specialized knowledge in banking or financial services
- Experience in customer service within a banking environment

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