Bilingual (French) SMB Account Director, Talent Solutions

LinkedIn; Old Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Director to enhance customer engagement within the Enterprise sector. This dynamic role focuses on building strong relationships, leveraging data-driven insights, and ensuring client success through strategic selling. The ideal candidate will have a solid sales background, fluency in French, and experience with HR software and SaaS solutions. Join this forward-thinking company to contribute to transformative customer experiences while enjoying a hybrid work culture that fosters trust and collaboration.

Qualifications

• 2+ years of applicable sales experience in a relevant field.
• Fluency in spoken and written French is required.
• Experience with HR software and SaaS opportunities.

Responsibilities

• Research and prepare insightful questions for customer meetings.
• Build relationships with stakeholders across customer organizations.
• Drive customer growth by identifying opportunities for value delivery.

Skills

Account Management

Renewal Retention

Territory Planning

Sales Experience

Fluent in French

Negotiation Skills

Data Analysis

Education

BA/BS degree or equivalent

Tools

Salesforce.com

Job description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within the Enterprise sector. You will be responsible for helping our customers effectively engage with our solutions (Talent Solutions). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.

Responsibilities:

1. Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings
2. Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
3. Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization
4. Shifts communication style and content to fit the needs of different stakeholders
5. Leads with Solutions, not products, when making recommendations aligned to Customer objectives
6. Sells with Integrity
7. Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
8. Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
9. Uses data and insights to support investment recommendations or overcome customer objections
10. Proactively mitigates churn risk by adopting a smart, customer-centric approach
11. Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
12. Drives Customer growth by proactively identifying opportunities to deliver greater customer value
13. Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
14. Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
15. Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
16. Practices humility and asks for help from colleagues when faced with a challenge or unknown
17. Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
18. Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles.

Basic Qualifications:

1. 2+ years of applicable sales experience
2. Fluent in both spoken and written French
3. Understanding of the Quebec Economy (having previously sold to the province of Quebec)

Preferred Qualifications:

1. Experience with HR software
2. BA/BS degree or equivalent in a related field
3. Experience with SaaS opportunities and Salesforce.com platform
4. Experience selling IT solutions
5. Knowledge of software contract terms and conditions with the ability to create fair transactions
6. Strong negotiation and accurate forecasting skills
7. Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
8. Excellent communication, negotiation and forecasting skills
9. Demonstrated ability to find and manage high-level business in an evangelistic sales environment
10. Ability to gather and use data to inform decision making and persuade others
11. Ability to assess business opportunities and read prospective buyers
12. Ability to orchestrate the closure of business with an accurate understanding of prospect needs
13. Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors

*Suggested Skills: *

• Account Management
• Renewal Retention
• Territory Planning

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