Bilingual (French/English) - Senior Analyst

Allied Universal; Toronto; On-site; CAD 72,000 - 79,000; Full time

Job summary

Allied Universal is seeking a Bilingual Senior Analyst to join the Global Security Operations Centre team in Toronto. This role is critical in driving process improvements and requires strong analytical and communication skills, along with a commitment to quality service. With competitive pay and benefits, it offers excellent career growth opportunities.

Benefits

Health and Dental plan

Paid vacation

Educational assistance programs

Training and development programs

Qualifications

• Bilingual – fluent in both English and French.
• Strong customer service skills with the ability to establish trust.
• Benefit from experience with Lean Six Sigma or Business Process Reengineering.

Responsibilities

• Assessing and improving existing processes for scalability.
• Creating and maintaining documentation compliant with standards.
• Building relationships with team members and external partners.

Skills

Attention to detail

Critical thinking

Data presentation

Customer service

Adaptability

Time management

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Title: Bilingual (French/English) - Senior Analyst

Pay: $72,000 to $79,000

Schedule: Monday to Friday with 2 days in office a week.

Language: Must be fluent in both French & English

Main Responsibilities

The Sr. Analyst is a member of the Global Security Operations Centre (GSOC) team, and is focused on process improvement and change management.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

Job Duties and Responsibilities

• Assessing the efficacy of existing processes, ensuring they are scalable, identifying areas in need of improvement, and implementing changes. This may include automating manual tasks and the creation of new processes to replace legacy ones;
• Developing new processes and all associated documentation, and ensuring they are compliant with CIBC standards;
• Creating new documentation or updating existing content, and ensuring both the process and its documentation align with CIBC's standards. This may include altering existing processes and collaborating with team members to identify benchmarks and best-practices;
• Collection of qualitative and quantitative data, and compilation of reports illustrating trends in KPIs, KRIs, and other metrics;
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met;
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners;
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.

The Ideal Candidate will demonstratethe following skills and characteristics:

• Bilingual – fluent in both English and French;
• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer serviceskills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly andeffectively;
• Focused on continuously improving both the program andyourself;
• Strong time-management, and the ability to prioritize andmanage their ownwork to ensure quality and efficiency (i.e.meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive workenvironment.
• A candidate would benefit from having experience with Lean Six Sigma, Business Process Reengineering or similar methodology.

Benefits:

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits.
• Ability to participate in educational assistance programs.
• Opportunities for career growth and advancement.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

2025-1403989