Bilingual (French & English) Insurance Advisor Home &Auto - Advice Centre

RBC; Ottawa; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Bilingual Licensed Insurance Advisor to join their dynamic team. This hybrid role offers the flexibility to balance work and life while providing exceptional insurance advice to clients. As an advisor, you will engage with clients over the phone, offering personalized insurance solutions tailored to their needs. You'll be part of a supportive team that values your unique perspective and invests in your professional growth. With opportunities to develop new skills and a comprehensive benefits package, this position is perfect for someone looking to make a real impact in the insurance sector.

Benefits

Comprehensive Total Rewards package

Flexible work arrangements

Opportunities for professional growth

Supportive and inclusive team environment

Qualifications

• Fluency in both French and English is essential for this role.
• Exceptional customer service skills and relationship-building abilities are required.

Responsibilities

• Provide insurance advice and solutions to clients through inbound calls.
• Cultivate relationships with clients and partners to enhance service delivery.

Skills

Fluent in French and English

Customer service skills

Problem-solving

Digital literacy

Relationship building

Education

Post-secondary education

Job description

Job Summary

Job Description

What is the opportunity?

A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.

We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.

As an RBC Bilingual (French and English) Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful, friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem-solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

• Fluent in both French and English
• Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Possession of the Other Than Life (OTL) license at time of application
• Post-secondary education
• Knowledge of insurance products
• Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of our clients and the communities you serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

#Remote

#LI-ML1

Job Skills

Auto Insurance, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Sales

Additional Job Details

Address: 2212 BANK ST:OTTAWA

City: OTTAWA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-11

Application Deadline: 2025-04-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.