Bilingual (French / English) Customer Service Representative - Remote (Ontario based only)

Global Payments; Greater Sudbury; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading payment technology company is seeking a Bilingual (French/English) Customer Service Representative to support customers remotely. Responsibilities include handling inquiries via phone, email, and chat while maintaining a strong knowledge of services offered. Candidates should have a High School diploma and 6 months of experience in a call center. This role is available only to Ontario residents and offers a competitive hourly rate.

Qualifications

• Must have at least 6 months high volume call center experience.
• Fluent in both French and English, written and oral.

Responsibilities

• Respond to customer inquiries via phone, email, SMS, and Chat.
• Resolve basic payment and account related requests.
• Maintain knowledge of company products and services.

Skills

Bilingual (French / English)

Communication skills

Attention to detail

Education

High School Diploma or Equivalent

Job description

Bilingual (French / English) Customer Service Representative - Remote (Ontario based only) page is loaded

Bilingual (French / English) Customer Service Representative - Remote (Ontario based only)

Apply remote type Remote locations Sudbury, Ontario, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0064178

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of multiple assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
• Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
• This is a position that requires all work shift availability, including mornings, afternoons, nights and weekends.
• This position requires you to be on camera during work hours
• Please watch the following quick video, to gain an exciting incite into the position & expectations. https://vimeo.com/1074741613/4ea9873ad2?share=copy
• Remote working, but must be permanently based in Ontario, Canada.
• $18.20 CAD hourly

What Are We Looking For in This Role?

Minimum Experience

• High School Diploma or Equivalent
• At least 6 months high volume call center (onsite or remote) experience from within the last 2 years.
• Must be fluent in French & English, written and oral.

Preferred Experience

• Banking experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

The position listed in this requisition is ineligible for the referral bonus award program.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

#LI-Remote

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .

Welcome

Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters.

About Us

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.