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A leading company is seeking remote customer-oriented service representatives to deliver high-level customer support. You will manage inbound and outbound calls, assess customer needs, and ensure customer satisfaction using the provided tools. This role offers flexibility in scheduling, and candidates must demonstrate strong communication skills while being computer literate.
Job Type : Full Time – Work from Home
Hours : Varies 7 AM to 10 PM Mon-SUN
Salary : $19.50 Hourly
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.
Summary of Position :
We are looking for remote customer-oriented service representatives who provide high
level customer service solutions to all customers / clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions :
Keep records of customer interactions, process customer accounts, and file documents
Required Knowledge / Skills / Abilities / Qualifications :
representative
conduct and high-level customer service skills
WAH Requirements :
and tablets are not compatible)