Bilingual French / English Customer Service Agent REMOTE

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking remote customer-oriented service representatives to provide high-level solutions to customers. Responsibilities include handling inbound and outbound calls, ensuring customer satisfaction, and maintaining accurate records of interactions. Candidates should possess strong communication skills, at least one year of call center experience, and be computer literate. Bilingual candidates (English and French) are preferred.

Qualifications

• At least one year of previous high-volume call center experience.
• Proficient in typing and working with Microsoft Office.
• Must be computer literate and able to learn new software quickly.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Handle customer complaints and provide resolutions.
• Keep records of customer interactions and process accounts.

Skills

Customer support experience

Strong communication

Active listening

Problem-solving

Job description

Job Type : Full Time – Work from Home

Hours : Varies 7 AM to 10 PM Mon-SUN

Salary : $19.50 Hourly

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we

process over 125 million interactions per year.

Summary of Position :

We are looking for remote customer-oriented service representatives who provide high

level customer service solutions to all customers / clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions :

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Knowledge / Skills / Abilities / Qualifications :

• Proven customer support experience or experience as a client service

representative

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Must be a strong communicator : strong verbal, written, and interpersonal
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader : exemplary attendance, positive attitude, professional

conduct and high-level customer service skills

• Solution-oriented CSR : an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills : familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management.
• Driven by Success : they want to constantly innovate and push themselves, and your team, to be the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Experience in BOTH inbound and outbound environments
• Must be able to speak, read, and write in English and French.

WAH Requirements :

• PC / Laptop with at least Windows 10 (Apple / Mac products, Chromebooks,

and tablets are not compatible)

• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated place to work free from distractions including pets and

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