Bilingual (French) Dedicated Account Administrative Assistant (Downtown Montreal)

Air Charter Service; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to enhance customer service and manage flight operations. This role involves maintaining communication with clients and brokers, ensuring timely updates and managing administrative tasks. The company fosters a dynamic work environment with opportunities for team collaboration and independent work. If you thrive under pressure and are passionate about providing exceptional service, this is the perfect opportunity for you to grow in a supportive and engaging setting.

Benefits

Flexible start and end times

Future work from home opportunities

Seasonal events and team outings

Qualifications

• Proven experience in customer service and fostering client relationships.
• Bilingual in English and French with strong communication skills.

Responsibilities

• Manage emails, dispatching, and invoices while overseeing flights.
• Enter data into systems and prepare post-flight reports.

Skills

Bilingual fluency in English and French

Customer service

Attention to detail

Problem-resolution skills

Time management

Communication skills

Tools

Microsoft Excel

CRM system

Job description

Company Description

WHO IS AIR CHARTER SERVICE

To put it simply, we are the middle person between the clients and the operator. Our clients consist of high-net-worth individuals, fortune 500 companies, governments & relief agencies, and sports & entertainment organizations.

ACS Montreal is seeking an individual who has proven experience and skills in promoting value through customer service, and the ability to foster long-lasting client relationships and is interested in going the extra mile.

If this sounds like responsibilities, you have had in the past and you can commit to our training plan then apply today!

Job Description

A DAY IN THE LIFE

• Following up with brokers and carriers about invoices
• Completing all admin tasks required for the flight, i.e., preparing reports post-flight
• Entering data into our systems including flight times
• Overseeing flights, including flight watching (while in the office) to ensure our client is kept updated at all times
• Managing emails (requests, dispatching, invoices etc.)
• Working with Excel spreadsheets
• Updating clients about flights
• Retrieving data from Excel and CRM system
• Understanding client requirements in line with contractual SLA’s

WHAT WE LOOK FOR

• Bilingual fluency in both English and French (professional working level, verbal and written)
• Experience in airline operations/ aviation would be a strong advantage
• Exceptional attention to detail with the ability to work with urgency
• Proven track record in providing outstanding customer experience
• Ability to remain calm under pressure and with strong problem-resolution skills
• Ability to work independently, but always being a team player
• Proven experience in Microsoft Excel

THE INDIVIDUAL

• Communication skills
• Attention-to-detail
• Team player
• Proactive
• Time management
• Resourceful

COMPANY CULTURE

• Dynamic and fast-growing company
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours
• Future work from home opportunities

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!