Bilingual French Customer Care Professional

American Express; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus incentives

Medical coverage

Parental leave

Wellness centers

Job summary

American Express in Toronto, Ontario is seeking a bilingual customer service professional to support small business owners via inbound calls, resolving inquiries in English and French. You will use Amex tools to tailor solutions and maintain high service standards.

This role offers a hybrid work model with shifts across 9am–9pm Monday–Friday EST, opportunities for growth, and a comprehensive benefits package including medical, dental and retirement plans.

Qualifications

• Fully bilingual in English and French.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide best-in-class customer service for small business owners via inbound calls.
• Analyze account information and recommend tailored solutions.
• Resolve inquiries using multiple tools and systems.

Skills

Bilingual (English & French)

Job description

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Provide best-in-class customer service, making it easy for small business owners to do business with us while strengthening the relationship & loyalty they have with us.
• Take inbound calls throughout the day; evaluate and analyze account information while recommending tailored solutions to small business owners.
• Solve different call reasons by using our various tools and systems.
• Promptly and accurately respond to inbound phone servicing inquiries both in English and French
• Responsible for adhering to all compliance standards per guidelines and metrics.
• Make a positive impact in each cardmember’s life, with focus on driving growth.
• Become part of a dynamic team that is passionate about improving customer experience while contributing to Amex’s growth.

Service Schedule

We are open from 9am to 9pm Monday to Friday EST. Shifts are expected to range between these hours (Monday to Friday).

Qualifications

Here are the skills and experiences we are looking for! Do these describe you?

• Fully bilingual in both French and English is a must
• Flexibility and willingness to work in a shift environment.
• Exceptional ability to connect and engage with people.
• Ability to prioritize multiple tasks and identify opportunities while managing your time efficiently.
• Comfortable with learning and navigating digital technologies.
• Great problem-solving skills, with the aim to solve on the first contact.
• Results driven and Resourceful.
• Happy to work for a successful and well recognized global company that provides opportunity to grow your career, learn and lead every day.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.