Bilingual French & English Customer Service Representative

ABL Employment.com; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading customer service firm in Toronto is looking for candidates to build a career in their service department. This hybrid role requires customer service experience and proficiency in both French and English. You will handle calls, enter service requests, and support the team while receiving training. The position offers $20/hr with benefits after hire, including health and retirement options.

Benefits

Hourly wage $20/hr

Group health benefits after 3 months

Matching retirement program after 6 months

5 days sick leave in a calendar year

10 days’ vacation in a calendar year

Training & Development

Positive & Supportive Work Culture

Qualifications

• Comfortable using ERP systems (training provided).
• Fast typing and accurate data entry skills.
• Strong organization and multitasking abilities.

Responsibilities

• Answer incoming and outgoing calls professionally.
• Enter and process service requests in our system.
• Support the Service Department team.
• Manage customer requests from start to finish.

Skills

Customer service experience

Bilingual French and English

Good computer skills

Strong organization abilities

Education

High school diploma

Tools

Microsoft Office

ERP systems

Job description

Build a customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

This is a hybrid position 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you’ll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer:
Hourly wage $20/hr
Training & Development
Positive & Supportive Work Culture
Temp to Hire

Once hired on you’ll be eligible for:
Group health benefits after 3 months
Matching retirement program after 6 months of continuous service
5 days sick leave in a calendar year
10 days’ vacation in a calendar year

What You’ll Do
Answer incoming and outgoing calls professionally
Enter and process service requests in our system
Support the Service Department team
Manage customer requests from start to finish
Provide updates and coordinate with technicians and subagents
Handle warranty checks and COD payments
Jump in to help with other tasks as needed
What You Need
High school diploma
Previous customer service experience
Comfortable using ERP systems (training provided)
Good computer skills: Microsoft Office, Outlook
Fast typing and accurate data entry skills
Strong organization and multitasking abilities
Bilingual: Excellent spoken and written French and English

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error) This will create a unique file for you in our system and a survey will be emailed and texted out to you. Once it is complete we will contact you. You can also email your resume to [e-mail]

**Please complete the survey to help speed up the hiring process**