Bilingual Fraud Prevention Officer

RBC; Montreal; On-site; CAD 50,000 - 75,000; Full time

Job summary

RBC is seeking a Fraud Prevention Officer to support their Client First strategy and enhance client experiences by mitigating risk through careful investigation of possible fraud transactions. This full-time role offers opportunities for career advancement and emphasizes teamwork, problem-solving, and client service excellence.

Benefits

Comprehensive benefits and bonuses

Opportunities for career advancement

Mentorship and leadership exposure

Dynamic, collaborative team environment

Qualifications

• Must be bilingual in English and French.
• Strong analytical skills required.
• Experience in fraud prevention is a plus.

Responsibilities

• Support fraud prevention strategy.
• Investigate potential fraud transactions.
• Educate clients on risk mitigation.

Skills

Bilingual in English and French

Strong investigative and analytical skills

Strong communication skills

Adaptability to change

Flexibility in work schedules

Innovative mindset

Tools

Anti-Money Laundering (AML)

Financial Regulation

Fraud Management

Risk Control

Job description

Job Summary

Job Description

What is the opportunity?

As a Fraud Prevention Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.

Please note: This position is open to applicants from Montreal and Toronto.

What will you do?

• Support RBC Royal Bank’s Client First strategy and deliver a superior experience by providing quality service to clients and investigating potential fraud transactions via various channels.
• Maintain a proactive approach to mitigate fraudulent activity at its source.
• Ensure operational risk and losses are minimized, and negative client impact is kept to a minimum.
• Take full accountability for the quality and accuracy of daily responsibilities, focusing on client experience, efficiency, and operational risk.
• Provide consistent service within established benchmarks, contributing to achieving business Service Level Agreements (SLAs).

What do you need to succeed?

Must-have

• Bilingual in English and French, as you will communicate regularly with RBC partners and employees across Canada.
• Strong investigative and analytical skills.
• Ability to focus on time-sensitive cases, meet deadlines, and adhere to SLAs.
• Strong communication and computer skills.
• Sense of urgency and adaptability to change.
• Innovative mindset to simplify processes and improve efficiency.
• Flexibility in work schedules and locations, including statutory holidays.
• Shift availability: Monday-Sunday between 8 am and Midnight.

Nice-to-have

• Experience in fraud prevention.

What’s in it for you?

We thrive on challenges, value progressive growth, and work together to deliver trusted advice to help clients thrive and communities prosper. We care about our employees’ potential, making a difference, and mutual success.

• Opportunities for career advancement.
• Mentorship and leadership exposure.
• Comprehensive benefits and bonuses.
• The chance to make a lasting impact.
• Work in a dynamic, collaborative, high-performing team.

RBC supports flexible work arrangements where available. Details to be discussed with the hiring manager.

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering & Analysis, Financial Regulation, Fraud Management, Risk Control

Additional Job Details

Address: 7101 AV DU PARC, MONTRÉAL

City: MONTRÉAL

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-25

Application Deadline: 2025-07-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We support our employees to perform at their best, collaborate effectively, drive innovation, and grow professionally, fostering a workplace based on respect, belonging, and opportunity for all.

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