Bilingual Fraud Detection Agent - Evening Shift

Randstad Canada; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an experienced Bilingual Fraud Detection Agent for evening shifts to manage and investigate fraud-related calls. This remote position requires advanced proficiency in both French and English and strong analytical skills. Candidates will make critical decisions to protect clients' assets and ensure excellent customer support. The role includes a paid training period and potential for contract extension.

Benefits

Equipment provided

Paid training

Qualifications

• Excellent command of both English and French.
• Ability to quickly process information under pressure.
• Strong customer service skills with empathy.

Responsibilities

• Handle incoming calls from clients reporting fraud.
• Conduct analysis to identify fraud patterns.
• Make rapid decisions regarding risk mitigation.

Skills

Bilingualism (French and English)

Analytical Mindset

Autonomy and Judgment

Client Experience

Job description

Overview

Are you an experienced, bilingual call center professional who thrives on late-day action? We're looking for customer service pros with an investigative mindset to join an essential team in the banking sector. On the evening shift, every call is a potential emergency where your immediate judgment is crucial.

Role

As a Bilingual Fraud Detection Agent, you are the safeguard protecting our clients across Canada. You analyze the situation live, and it up to you to make emergency decisions (account blocking, investigation) to secure assets. It's a demanding role, but one with a direct and rewarding impact, perfect for those who prefer an unconventional work dynamic.

Details

• Salary: $24 per hour
• Schedule: Evening, Monday to Friday, 2:30 PM–11:00 PM or 12:30 PM–9:00 PM
• Training: 2 weeks of training (Monday to Friday, 8:00 AM–4:30 PM)
• Work: 100% remote after training, equipment provided
• Contract: 3 months with possibility of extension

Requirements

This position requires excellent command of both English and French. You will communicate daily with English-speaking clients located outside of Quebec to ensure full coverage and effective support across Canada.

• Essential Bilingualism: Advanced proficiency in French and English (spoken and written)
• Analytical Mindset: Ability to quickly process information and make accurate decisions under pressure
• Autonomy and Judgment: Excellent decision-making skills and ability to self-manage in a remote work environment
• Client Experience: Strong customer service skills, with empathy and professionalism

Logistics and Availability

• Fixed Availability: Must be available for the specified evening shift (Monday to Friday)
• Initial Training: Mandatory availability for the initial 2 weeks of training (start date: October 20)
• Work Environment: Quiet, concentration-friendly workspace at home
• Location: 100% Remote Work after initial training; all equipment provided
• Contract: 3 months with a strong possibility of extension beyond January 2026
• Training: Paid 2-week training (Monday to Friday, 8:00 AM – 4:30 PM)

Responsibilities

• Proactive Call Management: Handle incoming calls from clients reporting various types of fraud (credit cards, electronic transfers, etc.)
• Analysis and Investigation: Conduct in-depth analysis of transactions and activities to identify fraud patterns and potential risks
• Autonomous Decision-Making: Make rapid, informed decisions regarding risk mitigation measures (immediate account blocking, service suspension, preliminary investigation)
• Empathetic Client Support: Act with empathy and professionalism to reassure, inform, and guide clients affected by fraud
• Administrative Diligence: Ensure the integrity and up-to-date status of records in internal systems

Qualifications

• Essential Bilingualism: Advanced proficiency in French and English (spoken and written)
• Analytical Mindset: Ability to quickly process information and make accurate decisions under pressure
• Autonomy and Judgment: Excellent decision-making skills; capable of self-management in a remote work environment
• Client Experience: Strong customer service skills, with empathy and professionalism

How to Apply & Diversity Commitment

Summary: Ready to Secure Accounts? Apply Now! Use your call center experience for a rewarding and highly specialized evening role. Job Title: Bilingual Fraud Detection Agent (Evening Shift). Location: Remote. Apply directly online. If you have any questions, contact our recruiters at [e-mail]. Randstad Canada is committed to diversity and inclusion and to supporting accessibility needs. Accessibility requests should be emailed to [e-mail].