Bilingual Fraud Analyst - Cards ( FR/ENG)

EQ Bank | Equitable Bank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Generous vacation policy and personal days

Annual professional development allowance

Job summary

A leading financial institution in Toronto is seeking a Fraud Analyst to manage fraud investigations and assist clients. The role requires 2+ years in fraud/risk management and excellent communication skills. Responsibilities include monitoring fraud queues, analyzing investigations, and documenting findings. Hybrid work model offered with competitive benefits and a strong commitment to diversity and inclusion.

Qualifications

• 2+ years experience in Fraud and/or Risk Management in the Financial Industry.
• 2+ years customer service experience within the Financial Industry.
• Knowledge of internet and emerging online payment methods.

Responsibilities

• Monitor inbound fraud queue and service clients.
• Analyze data and provide insights and recommendations.
• Document actions and information throughout investigations.

Skills

Analytical skills

Customer service

Communication skills

Time management

Attention to detail

Education

Post secondary education

Tools

Microsoft Office

Fraud monitoring tools

Job description

Overview

The Fraud Analyst – Cards will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

Responsibilities

• Provides input and develops recommendations for process and customer service improvements
• Monitors inbound fraud queue and service our clients
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements
• Documents actions and information found throughout the investigation to develop and maintain account/case files
• Analyzes data and information to provide insights and recommendations
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

Qualifications

• Post secondary education
• 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
• 2+ years’ customer service experience within the Financial Industry
• Advanced Microsoft Office (Word, Excel, etc.) skills
• Knowledge of fraud monitoring tools and techniques
• Knowledge of internet, emerging online payment methods and vulnerabilities
• Process and detail oriented
• Excellent time management skills
• Excellent communication and interpersonal skills
• Flexibility required with business hours/days

What we offer

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Annual professional development allowance and a comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Location & Other Information

The incumbent will be working hybrid and in-office time will be spent at Equitable Bank’s office located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. We support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We can’t wait to get to know you!