Senior Analyst, Credit Risk & Collections

EQ Bank | Canada's Challenger Bank; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

EQ Bank | Canada's Challenger Bank is seeking a data‑driven risk analytics professional to enhance customer risk strategies. You will perform quantitative analysis across limit management, pricing, delinquency, and collections, using Python/SQL and lead test‑and‑learn initiatives.

You will collaborate with cross‑functional partners, present insights to leadership, and support governance improvements while gaining exposure to TSYS/TRIAD and other decisioning platforms.

Qualifications

• Post-secondary education or equivalent in a quantitative field.
• 1–2 years of progressive experience in problem solving and results validation.
• Proficiency with Python and SQL for data management and reporting.
• Proficiency with Microsoft Office suite.
• Knowledge of the credit card lifecycle and P&L drivers.
• Working knowledge of credit card host systems, including TSYS.
• Experience with adaptive control systems/decisioning platforms (e.g., TRIAD, PowerCurve).
• Experience with SAS PySpark and/or R preferred.
• Strong communication and stakeholder management skills.
• Change management, validation, and UAT experience.

Responsibilities

• Analyze, monitor, and contribute to assigned customer risk strategies across key areas.
• Own optimization opportunities and refine strategies through data analysis and test‑and‑learn.
• Recommend credit risk strategy changes based on results and portfolio impact.
• Develop evidence‑based recommendations for leadership decisions.
• Manage analytical workstreams and support deployment with validation and updates.
• Build knowledge of credit systems (TSYS/TRIAD) to support design and monitoring.
• Support governance enhancements and oversight improvements.

Skills

Python

SQL

Microsoft Office

Data management

Communication

Stakeholder management

Problem solving

Education

Quantitative field degree or equivalent

Tools

TSYS

TRIAD

PowerCurve

FICO Decision Optimizer

SAS

PySpark

R

Think-cell

GCP Machine Learning

Angoss

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Purpose of the Job

This role supports the development, management, monitoring, and ongoing refinement of customer risk management processes and strategies across the PC Mastercard and PC Money products. The role is responsible for using quantitative analysis, financial assessment, and test-and-learn methodologies to support the optimization of strategies across limit management, APR pricing, delinquency management, collections, payment holds, and related credit risk decision areas.

Job Duties:

• Analyze, monitor, and contribute to assigned customer risk strategies across areas such as limit management, APR pricing, delinquency management, collections, payment holds, and other prioritized strategies.

• Own assigned optimization opportunities and refine strategies through quantitative analysis, performance monitoring, and test-and-learn approaches to assess effectiveness and identify improvement opportunities.

• Recommend credit risk strategy changes based on analytical findings, strong financial analysis, portfolio performance, and expected customer and business impacts.

• Develop evidence-based recommendations and present findings to leadership to support policy and strategy decisions.

• Own assigned analytical workstreams and support implementation activities by providing analysis, validation, documentation, and stakeholder updates to help ensure deployments meet quality expectations.

• Develop strong working knowledge of credit systems, including TSYS and TRIAD, to support strategy design, implementation, monitoring, and continuous improvement.

• Support continuous improvements to strengthen oversight and governance capabilities.

Let's Talk About You!

• Post‑secondary education or equivalent experience in a quantitative field is preferred, including economics, business administration, statistics, mathematics, computer science, or operations research.
• Minimum of 1–2 years of progressive experience analyzing problems, implementing solutions, and validating results.
• Proficiency with data management and reporting tools such as Python and SQL is required
• Proficiency with Microsoft Office suite is required
• Knowledge of the credit card lifecycle and profit‑and‑loss financial drivers.
• Working knowledge of credit card host systems, including TSYS, is preferred.
• Experience with adaptive control systems such as TRIAD, FICO Strategy Director, Experian PowerCurve, or comparable decisioning platforms is an asset.
• Good change management experience and discipline, including validation, user acceptance testing, and post‑implementation validation.
• Experience within SAS PySpark, and/or R are preferred
• Storytelling experience with Think‑cell or similar tools would be an asset.
• Additional experience with decision‑tree software, including GCP machine learning, Angoss, or SAS, and optimization software such as FICO Decision Optimizer would be an asset.
• Strong curiosity, problem‑solving ability, financial acumen, and interpersonal skills.
• Ability to distill and communicate complex analytic recommendations to both technical and non‑technical stakeholders, orally and through written presentations.

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh‑largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.