Bilingual (FR/ENG) Associate or Sr. Associate, Medical Information

Amgen SA; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative biopharmaceutical company is seeking a Bilingual Associate or Sr. Associate in Medical Information. In this role, you'll provide high-quality medical information responses, triage inquiries, and support product champions. The ideal candidate will be fluent in both English and French, possess strong communication and organizational skills, and be capable of balancing multiple tasks. Join a collaborative culture that values your contributions and supports your professional growth while making a lasting impact on patients' lives.

Benefits

Competitive Benefits

Collaborative Culture

Professional Growth Opportunities

Qualifications

• Bachelor's degree required; MSc, PhD, PharmD preferred.
• Fluency in both English and French is essential.

Responsibilities

• Provide medical information responses and document inquiries.
• Process medical information requests via various channels.
• Support Medical Information Product Champions with complex inquiries.

Skills

Fluency in English

Fluency in French

Communication Skills

Organizational Skills

Attention to Detail

Time Management

Education

Bachelor’s Degree

MSc, PhD, PharmD, MBiotech

Tools

Microsoft Office

Job description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Position: Bilingual (FR/ENG) Associate or Sr. Associate, Medical Information

Reports to: Senior Manager, Medical Information

Location: Mississauga Flexible Commuter

What you will do

Let’s do this. Let’s change the world. In this vital role you will answer and triage incoming inquiries to Amgen Medical Information.

Responsibilities

• Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
• Identifies and reports adverse events and product complaints within one business day
• Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
• Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team
• Supports Medical Information Product Champions with literature searches and complex inquiries
• Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Performs other duties as assigned

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications.

Basic Qualifications:

Bachelor’s degree

Fluency in both English and French

AND

Must be able to work 9am-5pm Eastern Time

Preferred Qualifications:

• MSc, PhD, PharmD, MBiotech
• Experience in Medical or Drug Information
• Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
• Strong organizational and interpersonal skills
• Attention to detail
• Ability to balance multiple tasks
• Demonstrated time management skills
• Ability to work in a team environment and/or independently as needed
• Practical experience in patient care
• Outstanding computer and keyboarding skills (proficient in Microsoft Office)

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

Amgen Canada is proud to be the only biopharmaceutical company awarded as a LinkedIn Top 25 Company to grow your career - Click HERE for more details.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.