Bilingual Flight Attendant - Toronto Base (YTO)

Porter Airlines Inc.; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Porter Airlines Inc. is seeking a Flight Attendant to ensure passenger safety and comfort onboard Porter flights. The role bases are determined by operational needs at Toronto Pearson (YYZ) or Billy Bishop (YTZ) airports.

Candidates must be bilingual (English and French), 19+ years old, and able to obtain required clearances including RAIC and medical standards. Training is 5–6 weeks full-time with attendance expectations, followed by a rotating reserve schedule including weekends and overnights.

Qualifications

• Minimum 2 years of customer service experience.
• Fluency in English and French is mandatory.
• Must hold a current Canadian or International passport with a current US crewmember visa (C-1/D).
• Ability to obtain a RAIC and pass background screening.
• Must meet medical standards and pass all physical requirements.
• Must successfully complete a 5–6 week full-time training with 100% attendance.
• Willingness to work a rotating reserve schedule including weekends/holidays.

Responsibilities

• Ensure the safety and security of all passengers.
• Deliver friendly and attentive service to maintain passenger comfort.
• Adhere to Standard Operating Procedures per Transport Canada and Porter policies.
• Perform physical duties of the role, including lifting up to 50 lbs and assisting passengers during emergencies.
• Monitor cabin conditions to enhance passenger safety and experience.

Skills

Customer service

Safety procedures

Bilingual EN/FR

Education

Secondary school diploma

Job description

Job Summary

Reporting to the Director or Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined. Home base location and fleet type (Toronto Pearson YYZ or Toronto Billy Bishop YTZ) will be assigned by the company based on operational needs.

Duties & Responsibilities

• Ensure the safety and security of all passengers
• Effortlessly deliver friendly and attentive service to maintain passenger comfort
• Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
• Required to perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
• Exemplify the Porter Values
• Adhere to Porter's uniform and grooming standards at all times
• Develop and maintain a positive relationship with team members
• Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Must hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)
• Minimum of 19 years of age at time of employment
• Completion of secondary school
• Fluency in English and French is mandatory
• A minimum of 2 years of previous experience working with the public in a customer service role
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening process
• Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position
• Must successfully complete a 5-6 week full-time training program with 100% attendance and passing all written and practical assessments
• Strong communication, teamwork and interpersonal skills are essential, along with a safety-sensitive mindset and ability to work unsupervised
• Must be able to work on a rotating reserve schedule that includes weekends, holidays, evenings, and overnights. (schedules and days off are awarded based on seniority through an online bidding system).
• Must be prepared to report to the assigned home base airport within two hours notice for flying duties

Location

Opportunities are available based on operational needs at the following Toronto, ON locations:

• Toronto (Billy Bishop Toronto City Airport - YTZ)
• Toronto (Toronto Pearson International Airport - YYZ)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.