Bilingual Financial Services Representative

Gatestone; Brantford; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

Join Gatestone's team as a call center agent where you will handle customer issues and manage accounts. Enjoy competitive compensation with performance-based bonuses and comprehensive training in a hybrid work environment. Develop your career through leadership programs while delivering exceptional customer service in both English and French.

Benefits

Performance-based bonuses

Comprehensive paid training

Career development opportunities

Employee referral program benefits

Qualifications

• Customer-focused with strong communication skills.
• Motivated by success and personal growth.
• Proficient in both English and French.

Responsibilities

• Help customers by proposing solutions to their financial concerns.
• Manage multiple delinquent accounts for debt collection efforts.
• Negotiate payments and manage payment plans.

Skills

Communication skills

Multi-tasking

Customer-focused

Bilingual (English and French)

Job description

Discover Gatestone

Founded in 1926, Gatestone has been a pioneer in providing exceptional outsourced customer contact center and business process outsourcing (BPO) services to world-class organizations, including Fortune 500 companies. We are delighted to announce Gatestone's prestigious award, as recognized by Forbes in their list of Canada's Best Employers for 2024 and 2025. This significant recognition underscores our dedication to fostering an environment that values exceptional talent, fosters a positive work culture and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains constant as we look forward to a future filled with promise and success.

Join the team

Join the Gatestone team for a rewarding and dynamic career! At Gatestone, we put the customer experience first, embodying it in everything we do. We're looking for call center agents to handle customer calls, deal with issues effectively with empathy and understanding, and help get payments on current accounts.

Please note that this is a hybrid position.

What We Offer

• Competitive compensation: Enjoy performance-based bonuses and a starting hourly rate of $19.50
• Comprehensive training: Receive full-time paid training to excel in your role.
• Career development: Take advantage of our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
• Benefits: Take advantage of discounts, engagement initiatives and bonus opportunities through our employee referral program.
  
  

Your role

• Help customers by proposing solutions to their financial concerns.
• Manage multiple delinquent accounts for debt collection efforts.
• Negotiate payments and manage payment plans.
• Maintain excellent attendance and meet your scheduled work hours.
  
  

Who You Are

• Customer-focused, with strong communication skills and a knack for multi-tasking.
• Motivated by success, personal growth and excellence in service delivery.
• Proficient in both English and French, oral and written.
  
  

We are an accessible workplace. Individual accommodations will be provided to candidates with disabilities who meet the required qualifications. Please notify us at any time during the recruitment process.