Bilingual Field Support Technician III

Moneris Services Corp; Montreal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading payment processing company is seeking a Bilingual Field Support Technician III based in Montreal. You will be the first point of contact for technicians and clients, handling requests and supporting onsite installations. The ideal candidate has at least 4 years of experience in a technical role and is fluent in both English and French. This position offers a hybrid work model with a mix of in-office and remote work.

Benefits

Comprehensive rewards program

Retirement planning support

Growth opportunities

Wellness programs

Recognition initiatives

Qualifications

• At least 4 years of experience as a technician or in a similar role.
• Valid driver's license and personal vehicle.
• Experience troubleshooting IT, network, and POS issues.

Responsibilities

• Write technical procedures for installations and service calls.
• Support onsite installations at merchant locations.
• Research and test electronic and computer equipment.
• Provide technical evaluations for RFPs.
• Maintain knowledge of IT and point-of-sale systems.
• Update technical documentation and communicate changes to staff.
• Coordinate information flow and prepare reports for management.

Skills

Fluent in English

Fluent in French

Strong communication skills

IT troubleshooting

Flexibility to work shifts

Education

Post-secondary education in electronics, IT, or related field

Tools

Microsoft Office

Job description

Bilingual Field Support Technician III

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Remote type: Hybrid | Location: Montreal | Full time | Posted 9 Days Ago | Job requisition id: JR105153

Overview - Your Career at Moneris

You will be the first point of contact for technicians and clients, ensuring that requests are handled promptly. You will escalate unresolved issues to the appropriate team and follow up until resolution.

Location: Based in Montreal, with a mix of in-office and remote work. Travel to client sites for installations is required.

Reporting to: On-site Support Manager

Responsibilities - Your Career at Moneris

• Write technical procedures for installations and service calls on various electronic equipment.
• Support onsite installations at merchant locations.
• Research and test electronic and computer equipment; identify issues and trends; prepare reports.
• Provide technical evaluations for RFPs.
• Maintain knowledge of IT systems and point-of-sale systems.
• Update technical documentation and communicate changes to staff.
• Coordinate information flow and prepare reports for management.

Candidate Profile - Your Career at Moneris

• Post-secondary education in electronics, IT, or related field (or equivalent experience).
• At least 4 years of experience as a technician or similar role.
• Fluent in English and French (spoken and written).
• Valid driver's license and personal vehicle.
• Experience troubleshooting IT, network, and POS issues.
• Knowledge of computers, networks, internet, and Microsoft Office.
• Strong communication skills and ability to remain calm in various situations.
• Flexible to work rotating shifts, including evenings, weekends, and holidays.

Benefits - Your Career at Moneris

We offer a comprehensive rewards program, retirement planning support, growth opportunities, wellness programs, and recognition initiatives. Details available at Moneris.com/carriere.

Equal Opportunity Statement

We welcome applications from all backgrounds and encourage diverse candidates to apply, sharing their transferable experiences.