Bilingual Field Nurse Case Manager - ATL

BioScript Solutions; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare services organization in Moncton, NB, seeks a Field Nurse Case Manager to coordinate patient care and liaise with healthcare providers. The ideal candidate will have a Registered Nurse designation and be bilingual in English and French. Responsibilities include managing patient cases, coordinating drug coverage, and ensuring effective communication with physicians. Competitive rewards package and commitment to diversity are offered.

Benefits

Paid time off to volunteer

Competitive total rewards package

Inclusive workplace environment

Qualifications

• Minimum of 2 years’ experience in healthcare reimbursement.
• Strong proficiency in Microsoft and Google applications.
• Ability to resolve issues effectively.

Responsibilities

• Manage the entire coordination of the patient journey.
• Act as the primary point of contact for physicians.
• Coordinate documents and submissions to insurance companies.

Skills

Bilingualism - English/French

Customer Service

Communication Skills

Critical Thinking

Interpersonal Skills

Education

Registered Nurse designation

Tools

Microsoft Applications

Google Apps

Job description

Overview

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

We are looking for an engaged individual to take on the role of Field Nurse Case Manager. This role is responsible for the management of specific cases assigned to them regarding patient reimbursement and coordination for the NavieGo branch of the organization. The Nurse Case Manager is responsible for the overall management of their patient cases and acts as a single point of contact for their assigned health care providers.

Responsibilities

• Be responsible for the entire coordination of the patient journey.
• Occasional travel for on-site clinic visits.
• Acting as the primary point of contact for physicians to enroll patients into a NavieGo managed program.
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits.
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other health care providers.
• Coordinate and manage all aspects required to obtain prescription drug coverage for patients.
• Coordinate cases with insurance companies, physician offices and health care professionals to assist a patient in their treatment journey.
• Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs.
• Coordinate clinic appointments and drug deliveries within timelines.
• Foster and build relationships with patients and key health care providers.
• Implement best practices to maximize a patient’s access to drug coverage.
• Coordinate with pharmacy processes required once funding has been obtained.
• Apply in-depth knowledge of public and private funding systems.
• Able to work rotating shifts Monday through Friday, covering hours of 8 AM to 8 PM EST.

Qualifications

• Bilingualism - English/French - is a requirement.
• Registered Nurse designation and current provincial licensing is required.
• Experience in the healthcare, pharmaceutical, or insurance industry is an asset.
• Minimum of 2 years’ experience in customer/client service and health care reimbursement experience.
• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel).
• Professional, courteous, and efficient telephone manner.
• Proven ability to organize time, set priorities, and multi-task to meet deadlines.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Ability to resolve issues effectively and efficiently.
• Critical thinking and problem-solving abilities.
• Able to work rotating shifts Monday through Friday, supporting various regions of Canada.

With one tree planted for every new hire, why not start your new job on a green footing and help us lower our carbon footprint.

• Job Status: Full Time, Permanent
• Job Location: Atlantic Region
• Application Deadline: September 26th, 2025

Commitment to EEO and Accessibility

Our commitment to our team, our patients, and our community: We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives, our team’s passion for creating change extends from patient care to community care.

We’re proud to be an equal opportunity employer. We are a people-centric organization committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace where individuals feel valued, respected, and supported every day.

We encourage and accept all applications; however, only candidates selected for interviews will be contacted. Accommodations can be provided upon request for candidates participating in all aspects of the selection process. For inquiries, please email the talent acquisition team at [e-mail].

Let’s Talk

If you’re looking for a collaborative and dynamic workplace where you can bring your best, apply now and join our #BestTeam. #INDA