Bilingual Field Investigator, Life & Health Claims

0000050824 RBC Life Insurance Company; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Bilingual Field Investigator in Quebec to conduct investigations in the Life & Health Claims Department. The role requires extensive experience in claims adjudication and a deep understanding of insurance products. Bilingualism in English and French is mandatory. Join a supportive team dedicated to ensuring compliance and minimizing fraud risks. Competitive salary and career growth opportunities are offered.

Benefits

Total Rewards program

Flexible work/life balance

Career development programs

Qualifications

• Extensive experience in claims adjudication.
• Knowledge of Life and Health insurance products across various business lines.
• Experience conducting investigations and interviews, gathering evidence.
• Bilingualism required for serving clients.
• High level of written skills required in both languages.

Responsibilities

• Conduct in-person or on-site interviews.
• Gather, verify, and analyze information from claimants.
• Prepare clear and factual investigative reports.
• Produce regular fraud reporting to senior leadership.
• Act as a liaison between departments.

Skills

Claims adjudication

Life and health insurance knowledge

Investigation and interview experience

Bilingualism (English and French)

High written skills in French and English

Driver's License

Education

University and/or post-graduate degree

Job description

Overview

What is the opportunity? The Bilingual Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. They will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures.

Responsibilities

• Conduct in-person or on-site interviews, complete site visits, arrange surveillance and background checks as necessary
• Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties to identify potential fraud indicators in claim files
• Assess the authenticity of claims documents, including medical records, death certificates, employment records
• Prepare clear, concise, and factual investigative reports
• Produce regular fraud reporting to senior leadership team
• Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team

What you will need to succeed

• Extensive experience in claims adjudication
• Knowledge of Life and Health insurance products across various business lines (Disability, Life, Specialty)
• Experience conducting investigations and interviews, site inspections and gathering evidence
• University and / or post-graduate degree
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and / or employees across Canada with English and French speaking needs
• High level of written skills required (French and English)
• Valid unrestricted Driver’s License

Nice to have

• Industry designations
• Experience in gathering and preserving evidence, and presenting the evidence before the court

What's in it for you?

• A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work / life balance options
• RBCI software tools to boost your productivity

About RBC

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model Additional Job Details

Job Details

• Address: 1 PLACE VILLE MARIE : MONTRÉAL
• City: Montréal
• Country: Canada
• Work hours / week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-08-08
• Application Deadline: 2025-09-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.