Bilingual Field Claims Investigator/recovery Agent (subrogation Adjuster) – Contract Phoenix Lo[...]

Downtownwindsor; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job description

# Bilingual Field Claims Investigator/recovery Agent (subrogation Adjuster) – Contract>* Full Time* Windsor**Phoenix Loss Control, Inc.**Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. Field investigation includes collecting, accessing, and reporting these damages. Each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Claim recovery includes reviewing information on a damage, determining the liable party, invoicing the responsible party, and pursuing recovery of the repair costs. Bilingual in French and English required for internal/external business communications. Field Investigation Duties Conduct on-site fieldinvestigations Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines Remain prepared and willing to respond to damage calls withina timelymanner Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess Respond to damages same day if received during business hours (if not, first response following day) Accurately record all time, mileage, and other associated specific items Claim Recovery Duties Review and analyze claim information, identify liable party, and take action to move claims toward successful resolution Gather costing and prepare invoices for select clients Correspond with Liable Party/Insurance Carrier both verbally and in writing Negotiate settlements Resolve conflicts and escalate urgent issues Required Skills and Capabilities Strong computer skills and knowledge of Microsoft Office Proven ability tooperateindependently and prioritize while adhering totimelines Adaptability, logical thinking and conscientiousness Exceptional attention to detail and strong written and verbal communicationskills Strong conflict resolution and negotiation skills Strong and objective analytical skills Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals Phone line dedicated to work contacts, and smartphone to gather photos, videos, and other information while conductinginvestigations Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime Safety vest, work boots, and hard-hat Bilingual in French and English required Preferred Qualifications and Skills Current orprevioustelecommunication, utility, or billing experience Knowledge of underground utilitylocatingprocedures and systems Investigation, inspection, or claims/fieldadjusting Criminal justice, legal, or military training work experience Remote location determined at discretion of manager This is an independent contractor position. There are no benefits offered with this position. Windsor ON full-time Salary: $28 /hrShareTweetShareEmailCopy Link## Upcoming EventsMay 157:00 pm - 9:00 pm###May 16May 16 - May 25###May 177:00 pm - 10:00 pm###May 188:00 pm - 10:00 pm###May 208:00 pm - 10:30 pm###