Bilingual Field Claims Investigator/Recovery Agent (Subrogation Adjuster)

Phoenix Loss Control, Inc.; Toronto; Hybrid; CAD 56,000 - 100,000; Full time

Job summary

A leading company in the cable and telecom sector is seeking a Bilingual Field Claims Investigator. This role involves conducting investigations, preparing reports, and pursuing recovery claims. Candidates must be adaptable, detail-oriented, and bilingual in French and English. The position offers a hybrid work environment with a competitive compensation structure including hourly pay and commission.

Qualifications

• Bilingual in French and English required.
• Experience in telecommunications or utilities preferred.

Responsibilities

• Conduct on-site investigations and write detailed reports.
• Review claims and negotiate settlements.

Skills

Analytical skills

Communication skills

Conflict resolution

Negotiation skills

Interpersonal skills

Tools

Microsoft Office

Job description

Bilingual Field Claims Investigator/Recovery Agent (Subrogation Adjuster)

2 days ago Be among the first 25 applicants

Position: Bilingual Field Claims Investigator / Recovery Agent

Location: Hybrid (75% remote, 25% fieldwork)

Compensation: $28 CAD/hr plus mileage reimbursement ($.72 CAD per km for first 5,000 km, $.66 CAD for additional km) per investigation, plus commission (EST. $80,000 CAD/yr)

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or “PLC”) is a U.S.-based business services provider in the cable, telecom, and utilities sector. PLC specializes in outside plant damage investigation, recovery, and prevention, helping clients recover costs from third-party damages to infrastructure such as underground fiber optic or gas lines. With over 120 employees, PLC serves major cable and telecom operators including Comcast, Spectrum, AT&T, and Google. The company is expanding and seeks talented individuals to join its growth journey.

POSITION SUMMARY

Outside Plant Damage costs our clients over 30 million USD / 43 million CAD annually. The role involves investigating damages, reporting findings, and pursuing claim recoveries. Candidates should be inquisitive, self-driven, and adaptable to a dynamic environment. Bilingual in French and English is required for effective communication.

• Conduct on-site investigations
• Write detailed investigation reports using diverse sources
• Maintain knowledge of local and state regulations regarding underground and aerial cables
• Respond promptly to damage calls
• Complete investigations within 7 days and support claims recovery
• Respond to damages during business hours or the next day
• Accurately record all related activities and expenses

Claim Recovery Duties

• Review claim details, identify liable parties, and facilitate recovery
• Prepare invoices and gather costing information
• Communicate with liable parties and insurance carriers
• Negotiate settlements and resolve conflicts

Required Skills and Capabilities

• Proficiency in Microsoft Office
• Ability to operate independently and prioritize tasks
• Adaptability, logical thinking, and conscientiousness
• Excellent attention to detail and communication skills
• Conflict resolution and negotiation skills
• Analytical skills
• Interpersonal skills for field interviews
• Reliable internet, smartphone, and dedicated work phone line
• Valid driver’s license, insurance, reliable vehicle, and safety gear

Preferred Qualifications and Skills

• Experience in telecommunications, utilities, or billing
• Knowledge of underground utility locating procedures
• Investigation, inspection, or claims experience
• Legal, criminal justice, or military background
• Remote location as determined by management
• This is an independent contractor role with no benefits.